Remote UCaaS Implementation Specialist

Placements24; Benoni; Hybrid; ZAR 1,329,000 - 1,994,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Health, dental, vision insurance

Retirement plan

Certifications support

Collaborative culture

Job summary

Placements24 is seeking a Remote UCaaS Implementation Specialist to lead end-to-end deployment of cloud-based communication solutions for clients nationwide. Design, configure, and optimize UCaaS platforms like Microsoft Teams Voice, Zoom Phone, Cisco Webex Calling, and RingCentral while guiding clients through discovery, design, and adoption.

The role emphasizes strong project management, technical problem solving, and the ability to work independently in a remote setting.

Qualifications

• Bachelor's degree or equivalent experience in CS/IT.
• 3–5 years implementing UCaaS/VoIP solutions.
• Experience with major UCaaS platforms (Teams Voice, Zoom Phone, Cisco Webex, RingCentral).
• Strong understanding of cloud-based communication technologies and IP networks.
• Experience with IP telephony, SIP, and related protocols.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills for client engagement.

Responsibilities

• Lead end-to-end implementation of UCaaS solutions for clients.
• Conduct discovery sessions to capture business requirements.
• Design and configure UCaaS platforms to client specs.
• Manage timelines, resources, and deliverables for on-time deployments.
• Provide technical guidance throughout the implementation lifecycle.
• Create training materials and conduct user trainings.
• Troubleshoot issues during/after deployment.
• Collaborate with sales, support and engineering teams.
• Document implementations and client-specific configurations.
• Stay current with UCaaS and collaboration tech advances.

Skills

UCaaS

Microsoft Teams Voice

Zoom Phone

Cisco Webex Calling

RingCentral

IP Telephony

SIP

Project management

Remote work

Documentation

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Microsoft Teams

Zoom

Cisco Webex

RingCentral

Job description

About the Role

Our client, a cutting-edge provider of unified communications and collaboration solutions, is seeking a talented Remote UCaaS Implementation Specialist . This fully remote position allows you to leverage your expertise in cloud-based communication platforms to design and deploy solutions for clients nationwide. You will be instrumental in guiding clients through the entire implementation lifecycle, from initial discovery and design to final deployment and user adoption. The ideal candidate has a deep understanding of UCaaS technologies, strong project management skills, and a passion for delivering seamless communication experiences. This is a fantastic opportunity to work with innovative technology, collaborate with a global client base, and advance your career in a rapidly growing field, all from your home office. We are looking for a client-focused professional with a knack for technical problem-solving.

Key Responsibilities

• Lead the end-to-end implementation of UCaaS solutions for new and existing clients.
• Conduct discovery sessions with clients to understand their business requirements and communication needs.
• Design and configure UCaaS platforms (e.g., Microsoft Teams, Zoom Phone, RingCentral) to meet client specifications.
• Manage project timelines, resources, and deliverables to ensure successful and on-time deployments.
• Provide technical expertise and guidance to clients throughout the implementation process.
• Develop comprehensive training materials and conduct user training sessions.
• Troubleshoot and resolve any technical issues that arise during or after implementation.
• Collaborate with sales, support, and engineering teams to ensure a smooth client experience.
• Document implementation processes, configurations, and client-specific details.
• Stay current with advancements in UCaaS and related collaboration technologies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3-5 years of experience in implementing and managing UCaaS or VoIP solutions.
• Proven experience with major UCaaS platforms such as Microsoft Teams Voice, Zoom Phone, Cisco Webex Calling, or RingCentral.
• Strong understanding of cloud-based communication technologies and network requirements.
• Experience with IP telephony, SIP, and related protocols.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a remote setting.
• Relevant certifications (e.g., Microsoft Teams Voice Specialist, Zoom Certified Professional) are a strong asset.

Benefits

• Fully remote work arrangement, allowing you to work from anywhere.
• Highly competitive salary.
• Comprehensive health, dental, and vision insurance.
• Generous retirement savings plan.
• Opportunities for continuous learning, professional development, and obtaining advanced certifications.
• Dynamic and collaborative work environment, promoting career growth and innovation in the fast-paced world of unified communications.
• Supportive culture and the chance to work with a global leader in communication technology.