Senior Unified Communications Engineer

Placements24; Polokwane; Vor Ort; ZAR 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonus

Medical aid

Paid time off

Professional development

Tech exposure

Polokwane team

Zusammenfassung

Placements24 in Polokwane is seeking a Senior Unified Communications Engineer to design, implement, and manage integrated UC systems including voice, video, and presence. The role focuses on delivering high-availability UC services and strategic improvements for clients in the region.

The ideal candidate has 6+ years of hands-on UC experience with Cisco CUCM/UCCX, Webex, Microsoft Teams Voice, and Avaya Aura, plus strong networking and customer-service skills.

Qualifikationen

• Bachelor's degree in IT/CS or related field
• 6+ years hands-on unified communications engineering experience
• Certifications such as CCNA Collaboration or Teams Voice Engineer Expert are desirable

Aufgaben

• Design, deploy, configure, and maintain unified communications platforms (Cisco CUCM, Microsoft Teams, Avaya, Webex).
• Manage voice, video, and collaboration services for high availability and performance.
• Troubleshoot complex UC issues and provide timely customer-focused support.
• Integrate UC systems with other business apps and contact center solutions.
• Develop UC policies, procedures, and documentation; provide end-user training.

Kenntnisse

UC platforms knowledge

VoIP networking

Customer service

Ausbildung

Bachelor's degree in IT/CS

Tools

Cisco CUCM

UCCX

Webex

Microsoft Teams Voice

Avaya Aura

Jobbeschreibung

About the Role

Our client, a rapidly growing telecommunications solutions provider based in Polokwane, Limpopo , is actively recruiting for a Senior Unified Communications Engineer. This role is essential for the design, implementation, and ongoing management of integrated communication systems that enhance business productivity and collaboration. You will be responsible for delivering sophisticated UC solutions, including voice, video conferencing, instant messaging, and presence, leveraging the latest technologies. The ideal candidate possesses deep technical expertise in UC platforms, strong problem-solving skills, and a commitment to exceptional customer service. Join our client’s dedicated team in Polokwane and play a key role in transforming how businesses communicate.

Key Responsibilities

• Design, deploy, configure, and maintain unified communications platforms (e.g., Cisco UCM, Microsoft Teams, Avaya).
• Manage voice, video, and collaboration services, ensuring high availability and performance.
• Troubleshoot and resolve complex UC issues, providing timely and effective support.
• Integrate UC systems with other business applications and contact center solutions.
• Develop and implement UC policies, procedures, and documentation.
• Conduct user training sessions and provide technical guidance to end-users and IT staff.
• Stay current with UC technologies, industry trends, and best practices.
• Participate in project planning and provide technical expertise for UC deployments.
• Collaborate with network and systems teams to ensure seamless UC service delivery.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 6 years of hands-on experience in unified communications engineering.
• In-depth knowledge of UC platforms such as Cisco CUCM, UCCX, Webex, Microsoft Teams Voice, or Avaya Aura.
• Strong understanding of VoIP protocols (SIP, H.323, SCCP) and networking principles.
• Experience with video conferencing systems and collaboration tools.
• Ability to troubleshoot complex voice and video quality issues.
• Excellent communication, customer service, and problem-solving skills.
• Relevant certifications (e.g., CCNA Collaboration, Microsoft Certified: Teams Voice Engineer Expert) are highly desirable.
• Experience in a client-facing support or consulting role is a plus.

Benefits

• Competitive salary and benefits package.
• Performance-based bonus opportunities.
• Comprehensive medical aid plan.
• Paid time off and opportunities for professional development.
• Exposure to cutting-edge unified communications technologies.
• Supportive and collaborative team environment in Polokwane .
• Career growth opportunities within a growing sector.