Remote UCaaS Implementation Lead

Placements24; Benoni; Hybrid; ZAR 1,329,000 - 1,994,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Health, dental, vision insurance

Retirement plan

Certifications support

Collaborative culture

Job summary

Placements24 is seeking a Remote UCaaS Implementation Specialist to lead end-to-end deployment of cloud-based communication solutions for clients nationwide. Design, configure, and optimize UCaaS platforms like Microsoft Teams Voice, Zoom Phone, Cisco Webex Calling, and RingCentral while guiding clients through discovery, design, and adoption.

The role emphasizes strong project management, technical problem solving, and the ability to work independently in a remote setting.

Qualifications

• Bachelor's degree or equivalent experience in CS/IT.
• 3–5 years implementing UCaaS/VoIP solutions.
• Experience with major UCaaS platforms (Teams Voice, Zoom Phone, Cisco Webex, RingCentral).
• Strong understanding of cloud-based communication technologies and IP networks.
• Experience with IP telephony, SIP, and related protocols.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills for client engagement.

Responsibilities

• Lead end-to-end implementation of UCaaS solutions for clients.
• Conduct discovery sessions to capture business requirements.
• Design and configure UCaaS platforms to client specs.
• Manage timelines, resources, and deliverables for on-time deployments.
• Provide technical guidance throughout the implementation lifecycle.
• Create training materials and conduct user trainings.
• Troubleshoot issues during/after deployment.
• Collaborate with sales, support and engineering teams.
• Document implementations and client-specific configurations.
• Stay current with UCaaS and collaboration tech advances.

Skills

UCaaS

Microsoft Teams Voice

Zoom Phone

Cisco Webex Calling

RingCentral

IP Telephony

SIP

Project management

Remote work

Documentation

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Microsoft Teams

Zoom

Cisco Webex

RingCentral

Job description

Placements24 is seeking a Remote UCaaS Implementation Specialist to lead end-to-end deployment of cloud-based communication solutions for clients nationwide. Design, configure, and optimize UCaaS platforms like Microsoft Teams Voice, Zoom Phone, Cisco Webex Calling, and RingCentral while guiding clients through discovery, design, and adoption.

The role emphasizes strong project management, technical problem solving, and the ability to work independently in a remote setting.