Remote Trucking Dispatch Coordinator

Placements24; George; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Remote work from home

Competitive salary

Performance incentives

Career growth opportunities

Modern dispatching tools

Job summary

Placements24 is seeking a highly organized Remote Trucking Dispatch Coordinator to join a national freight and logistics team. You will manage dispatch operations from home, serving drivers, clients, and internal stakeholders across South Africa with emphasis on George, Western Cape.

Key duties include coordinating truck dispatches, monitoring GPS, optimizing routes, maintaining dispatch records, and ensuring regulatory compliance.

Qualifications

• Minimum of 3 years of experience in dispatch, logistics, or transportation coordination.
• Experience coordinating truck dispatches and managing a fleet's daily operations.
• Familiarity with GPS tracking software and fleet management technologies.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to remain calm and make effective decisions in high-pressure situations.
• Strong organizational skills and the ability to multitask effectively in a remote environment.
• Proficiency in relevant dispatching software and general computer skills.
• Understanding of transportation regulations and safety protocols.

Responsibilities

• Coordinate and schedule the dispatch of trucks to ensure timely pick-up and delivery of goods.
• Monitor driver locations and progress using GPS tracking systems and communicate effectively with drivers.
• Manage communication between drivers, customers, and warehouse personnel to resolve any issues or delays.
• Optimize delivery routes to improve efficiency and reduce transit times and fuel costs.
• Maintain accurate records of all dispatched loads, driver activities, and delivery confirmations.
• Respond to customer inquiries and provide updates on shipment status.
• Handle emergency situations and reroute drivers as necessary to address unforeseen circumstances.
• Liaise with the maintenance department to ensure vehicles are roadworthy and available for dispatch.
• Assist in managing driver schedules and ensuring compliance with working hours regulations.
• Utilize dispatch software and other tools to streamline operations and enhance visibility.

Skills

Communication

Negotiation

Problem-solving

Organizational skills

Multitasking

Remote work

Tools

Dispatch software

GPS tracking software

Job description

About the Role

Our client, a prominent player in the national freight and logistics industry, is seeking a highly organized and proactive Remote Trucking Dispatch Coordinator to join their dynamic team. This role is entirely remote, enabling you to manage dispatch operations from anywhere in South Africa, with a focus on serving the George, Western Cape, ZA region. You will be the central point of contact for drivers, clients, and internal stakeholders, ensuring the efficient and timely movement of goods. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and has a keen understanding of the trucking and transportation sector. This position requires meticulous attention to detail and the ability to make critical decisions under pressure, all within a flexible remote work setup.

Key Responsibilities

• Coordinate and schedule the dispatch of trucks to ensure timely pick-up and delivery of goods.
• Monitor driver locations and progress using GPS tracking systems and communicate effectively with drivers.
• Manage communication between drivers, customers, and warehouse personnel to resolve any issues or delays.
• Optimize delivery routes to improve efficiency and reduce transit times and fuel costs.
• Maintain accurate records of all dispatched loads, driver activities, and delivery confirmations.
• Respond to customer inquiries and provide updates on shipment status.
• Handle emergency situations and reroute drivers as necessary to address unforeseen circumstances.
• Liaise with the maintenance department to ensure vehicles are roadworthy and available for dispatch.
• Assist in managing driver schedules and ensuring compliance with working hours regulations.
• Utilize dispatch software and other tools to streamline operations and enhance visibility.

Requirements

• Minimum of 3 years of experience in dispatch, logistics, or transportation coordination.
• Proven experience coordinating truck dispatches and managing a fleet's daily operations.
• Familiarity with GPS tracking software and other fleet management technologies.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to remain calm and make effective decisions in high-pressure situations.
• Strong organizational skills and the ability to multitask effectively in a remote environment.
• Proficiency in relevant dispatching software and general computer skills.
• Understanding of transportation regulations and safety protocols.
• A proactive and self-motivated approach to work, with a strong sense of responsibility.
• Must have a reliable internet connection and a suitable home office setup.

Benefits

• This fully remote role offers the unique benefit of working from home while contributing to a vital part of the logistics chain.
• Our client provides a competitive annual salary, potential for performance-based incentives, and ample opportunities for career growth within the company.
• You will be part of a supportive and collaborative team, equipped with modern dispatching tools.
• Details on health coverage and paid time off will be provided during the recruitment process.