Remote Dispatch Coordinator

Placements24; Centurion; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Flexible working hours

Home office stipend

Performance incentives

Remote team environment

Job summary

Placements24 in South Africa seeks a highly organized Remote Dispatch Coordinator to manage national logistics entirely from a remote setting. You will coordinate dispatch operations, optimize routes, and ensure timely deliveries while communicating with drivers and clients.

Ideal candidates have strong experience in dispatching, route planning, and using GPS/TMS software, plus excellent digital communication skills and a proactive problem-solving mindset for remote work.

Qualifications

• Proven experience in dispatching/logistics, especially remotely.
• Strong knowledge of dispatching principles and route planning.
• Experience with GPS tracking and TMS software is preferred.
• Excellent communication skills and ability to work independently.
• Ability to multitask and stay organized in a remote setup.

Responsibilities

• Coordinate daily dispatch operations for a national fleet.
• Use logistics software to track vehicle movements and deliveries.
• Serve as main contact for drivers and clients, resolving issues.
• Communicate delivery status and delays to customers and teams.
• Optimize routes to reduce transit times and costs.
• Monitor driver performance and adherence to schedules.
• Verify delivery documentation and maintain records.
• Collaborate with fleet maintenance for servicing and repairs.

Skills

Dispatching

Route planning

Logistics software

Digital communication tools

Remote work

Time management

Education

High school diploma

Tools

GPS tracking

TMS

Slack

Zoom

Microsoft Teams

Job description

About the Role

Our client is seeking a highly organized and proactive Remote Dispatch Coordinator to join their dynamic team, managing logistics and transportation operations entirely from a remote setting. This role is crucial for coordinating the movement of goods, optimizing routes, and ensuring timely deliveries across various regions. The successful candidate will be adept at utilizing digital communication tools and logistics software to manage a fleet and driver network effectively. This position offers the unique advantage of working from anywhere, providing flexibility while maintaining essential operational oversight. You will be the central point of contact for drivers, clients, and internal stakeholders, ensuring seamless communication and efficient problem resolution. If you thrive in a remote-first environment and possess exceptional organizational and communication skills, this is the ideal opportunity.

Key Responsibilities

• Manage and coordinate daily dispatch operations for a national fleet, ensuring efficient scheduling and routing.
• Utilize advanced logistics software and communication platforms to track vehicle movements and delivery progress in real-time.
• Serve as the primary point of contact for drivers, providing support, instructions, and resolving any issues that arise during transit.
• Communicate effectively with customers and internal teams regarding delivery status, potential delays, and special requirements.
• Optimize delivery routes to minimize transit times, fuel consumption, and operational costs.
• Monitor driver performance and adherence to schedules, providing feedback and support as needed.
• Process and verify delivery documentation, ensuring accuracy and completeness.
• Maintain accurate records of all dispatch activities, driver logs, and vehicle status.
• Proactively identify and address potential disruptions to the delivery schedule, implementing contingency plans.
• Collaborate with the fleet maintenance team to schedule and track vehicle servicing and repairs.

Requirements

• Proven experience as a Dispatch Coordinator, Logistics Coordinator, or similar role, preferably in a remote or virtual setting.
• Excellent knowledge of dispatching principles, route planning, and logistics software (e.g., GPS tracking, TMS).
• Strong proficiency in digital communication tools (e.g., Slack, Zoom, Microsoft Teams) and standard office software.
• Exceptional organizational and time management skills, with the ability to multitask effectively in a remote environment.
• Outstanding communication and interpersonal skills, with the ability to build rapport with drivers and stakeholders remotely.
• Ability to remain calm and problem-solve effectively under pressure.
• A dedicated home office setup with reliable high-speed internet access.
• High school diploma or equivalent; further education or certification in logistics is a plus.
• Demonstrated ability to work independently and maintain productivity without direct supervision.

Benefits

• An annual salary of ZAR , based on your experience and remote capabilities.
• Performance incentives tied to delivery efficiency and customer satisfaction.
• Flexible working hours and the ability to work from home.
• Opportunities for skill development in cutting-edge logistics technology.
• Contribution towards home office setup or internet costs.
• A supportive and collaborative remote team environment.