Remote Dispatch Coordinator - Logistics Operations

Placements24; Cape Town; Hybrid; ZAR 201,000 - 335,000; Full time

Benefits offered by this job

Health insurance

Remote work

Job summary

Placements24 is seeking a Remote Dispatch Coordinator to oversee driver scheduling, routing, and real‑time issue resolution from a home office in South Africa. This remote‑first role requires proactive communication, excellent organization, and strong dispatch software experience.

You will coordinate pickups, monitor progress, and generate performance reports while maintaining records and liaising with clients and drivers. A reliable internet connection and SA geography knowledge are valued.

Qualifications

• Experience in logistics/remote coordination.
• Proficient with dispatch software and GPS tracking.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently in a remote setting with minimal supervision.
• High attention to detail and accuracy in record-keeping.

Responsibilities

• Coordinate and schedule driver activities including pickups and deliveries for optimal routing.
• Monitor driver progress and provide real-time guidance using dispatch software.
• Maintain communication between drivers, clients and internal teams to resolve issues.
• Keep accurate records of dispatch activities and performance metrics.
• Identify and address delays or disruptions and implement contingency plans.
• Ensure efficient resource allocation and fleet utilization.
• Generate reports on dispatch efficiency and operational performance.
• Confirm delivery details with clients and accommodate special requirements.
• Stay updated on best practices and leverage technology to optimize dispatch operations.

Skills

Logistics coordination

Communication skills

Remote work capability

Problem-solving

Attention to detail

Tools

Dispatch software

GPS tracking systems

Communication platforms

Job description

About the Role

Our client is revolutionizing the logistics industry with a cutting-edge, remote-first operational model and is seeking a dedicated and highly organized Remote Dispatch Coordinator to join their expanding team. This position is fully remote, offering the flexibility to work from anywhere in South Africa. You will be the central hub for coordinating all delivery and collection activities, ensuring seamless operations and exceptional service delivery. This role demands proactive communication, exceptional problem-solving skills, and a deep understanding of dispatch software and logistics principles. As a key player in our client's innovative approach, you will directly impact efficiency and customer satisfaction across various regions. We are looking for a detail-oriented individual who thrives in a fast-paced, virtual environment and is passionate about optimizing transportation networks. The successful candidate will be empowered to manage daily operations autonomously, contributing to the strategic growth of the company. Join us in redefining the future of logistics from the comfort of your home.

Key Responsibilities

• Coordinate and schedule all driver activities, including pick-ups and deliveries, ensuring optimal route planning and timely execution.
• Monitor driver progress and provide real-time support and guidance using dispatch software and communication tools.
• Manage communication between drivers, clients, and internal teams to resolve issues and ensure smooth operations.
• Maintain accurate records of dispatch activities, delivery statuses, and driver performance.
• Proactively identify and address potential delays or disruptions, implementing contingency plans as needed.
• Ensure efficient resource allocation and utilization of the fleet.
• Generate reports on dispatch efficiency, delivery times, and operational performance.
• Liaise with clients to confirm delivery details and address any specific requirements.
• Stay updated on industry best practices and leverage technology to enhance dispatch operations.
• Troubleshoot and resolve any operational challenges that arise during the day.

Requirements

• Proven experience in logistics, dispatch, or a related coordination role, preferably within a remote setting.
• Proficiency in using dispatch management software, GPS tracking systems, and communication platforms.
• Excellent organizational and time-management skills, with the ability to multitask effectively.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills, with a clear and professional demeanor.
• Ability to work independently with minimal supervision in a remote work environment.
• High level of attention to detail and accuracy in record-keeping.
• A reliable internet connection and a dedicated home office setup are essential.
• Experience in the Western Cape logistics landscape is a plus, but not mandatory due to the remote nature of the role.

Adaptability and a willingness to learn new systems and processes.

Benefits

This fully remote position offers a highly competitive salary and the ultimate flexibility to work from home. Employees benefit from contributing to an innovative and forward-thinking company culture. Opportunities for professional development and training in cutting-edge logistics technology are provided. You will be part of a supportive and collaborative virtual team that values initiative and achievement. This role provides significant autonomy and the chance to shape operational processes. We offer a comprehensive benefits package, including health insurance and retirement plan options. Join a company that is leading the charge in remote logistics management.