Remote Customer Success Lead – Travel Tech Growth

Placements24; Polokwane; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Base salary + commission

Health insurance

Remote work stipend

Job summary

Placements24 seeks a Remote Customer Success Manager to build strong relationships with travel partners, drive adoption of our travel technology platform, and ensure customers achieve their business goals.

You will work independently from anywhere, conduct regular check-ins and business reviews, identify upsell opportunities, and collaborate with sales, product, and support teams to deliver outstanding service.

Qualifications

• Minimum of 5 years in customer success, account management, or client-facing roles.
• Proven ability to build and maintain client relationships and drive retention.
• Excellent communication, presentation and problem-solving skills.
• Experience with CRM software (e.g., Salesforce) and CS platforms.
• Ability to work effectively in a fully remote, independent environment.

Responsibilities

• Proactively manage a portfolio of B2B clients and ensure adoption of the platform.
• Conduct regular check-ins, training sessions, and business reviews.
• Serve as primary contact for client inquiries and resolutions.
• Identify upsell opportunities and promote relevant services.
• Collaborate with sales, product, and support teams to ensure seamless experience.
• Monitor client health metrics and reduce churn through proactive actions.

Skills

Client relationships

5+ years experience

CRM (Salesforce)

Communication

Remote work

Upselling & cross-selling

Travel industry knowledge

Tools

Salesforce

Job description

Placements24 seeks a Remote Customer Success Manager to build strong relationships with travel partners, drive adoption of our travel technology platform, and ensure customers achieve their business goals.

You will work independently from anywhere, conduct regular check-ins and business reviews, identify upsell opportunities, and collaborate with sales, product, and support teams to deliver outstanding service.