Remote Travel Concierge & Guest Support Pro

Placements24; Randburg; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive salary package

Performance-based bonuses and Incent

Comprehensive medical aid and Providen

Remote career advancement and training

Travel discounts

Job summary

Placements24 is seeking a Remote Guest Services Specialist to join our growing travel platform. You will be the first point of contact for bookings, inquiries, and issue resolution, delivering exceptional support via phone, email, and chat from a home office.

In this fully remote role, you will manage multiple inquiries, troubleshoot technical issues, and provide destination information while maintaining CRM documentation and meeting KPIs. Randburg-based or other remote locations accepted.

Qualifications

• Excellent verbal and written communication in English.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency with computers, including MS Office and experience with CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated, quiet home office space.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Assist customers with booking modifications, cancellations, and general travel-related questions.
• Troubleshoot and resolve technical issues related to the online platform and booking system.
• Provide information about destinations, travel policies, and service offerings.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to relevant departments or senior support staff.
• Strive to achieve KPIs for customer satisfaction and response times.
• Contribute to the development of FAQs and knowledge base articles.
• Maintain a high level of product knowledge and stay updated on company policies.

Skills

Clear communication

Problem solving

Independent work

Time management

Home office setup

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

Placements24 is seeking a Remote Guest Services Specialist to join our growing travel platform. You will be the first point of contact for bookings, inquiries, and issue resolution, delivering exceptional support via phone, email, and chat from a home office.

In this fully remote role, you will manage multiple inquiries, troubleshoot technical issues, and provide destination information while maintaining CRM documentation and meeting KPIs. Randburg-based or other remote locations accepted.