Remote Hospitality Support Pro: Elevate Guest Experiences

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Remote onboarding

Work from home

Career progression

Job summary

Placements24 is seeking a dedicated Remote Hospitality Support Specialist to join our virtual team, supporting guests and internal teams from a home office. You will handle inquiries, assist with bookings, and ensure a seamless service experience with professionalism and warmth.

The role requires excellent English, strong problem-solving, and experience with CRM systems. You will collaborate across departments, contribute to knowledge base content, and thrive in a flexible, remote work

Qualifications

• Experience in customer service or hospitality support.
• Excellent English communication.
• Proficient with CRM platforms and online tools.
• Ability to work independently in a remote setting.

Responsibilities

• Provide customer support via phone, email, and chat to guests and clients.
• Resolve inquiries about bookings and services.
• Troubleshoot and escalate issues as needed.
• Maintain records in the CRM system.
• Manage online reservations and guest information.
• Collaborate with remote team members and departments.
• Adhere to SLAs and document knowledge base updates.

Skills

Customer support

Hospitality knowledge

English communication

Remote work

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Hospitality Support Specialist to join our virtual team, supporting guests and internal teams from a home office. You will handle inquiries, assist with bookings, and ensure a seamless service experience with professionalism and warmth.

The role requires excellent English, strong problem-solving, and experience with CRM systems. You will collaborate across departments, contribute to knowledge base content, and thrive in a flexible, remote work