Remote Travel Support Specialist

Placements24; Bloemfontein; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work opportunity

Competitive salary and incentives

Comprehensive medical aid

Training and career progression

Travel discounts

Travel/tourism sector experience

Descripción de la vacante

Placements24 is seeking a dedicated Remote Customer Support Specialist to provide exceptional service via phone, email, and chat for bookings and inquiries. This remote-first role in South Africa requires strong communication, problem-solving, and time management skills to ensure customer satisfaction in the hospitality travel sector.

You will work independently from a quiet home office, handling inquiries, modifications, and issues while staying up-to-date on offerings and policies, with a

Formación

• Proven customer support experience, preferably within hospitality or travel.
• Excellent written and verbal communication with a professional tone.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM systems and help desk software.
• Ability to work independently and manage time in a remote environment.
• High school diploma or equivalent; college degree is a plus.
• Stable internet connection and dedicated quiet workspace.
• Patience, empathy, and customer-centric approach.
• Ability to adapt to changing priorities and learn new systems quickly.
• Familiarity with online booking platforms and travel technologies is beneficial.

Responsabilidades

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Assist customers with booking modifications, cancellations, and general information about travel packages and accommodations.
• Troubleshoot and resolve customer complaints related to bookings, service quality, and payment issues.
• Provide accurate and detailed information about destinations, properties, and travel requirements.
• Document all customer interactions in the CRM system.
• Identify and escalate priority issues to internal teams when necessary.
• Contribute to team efforts by achieving related results as needed.
• Stay updated on products, services, and policies to improve customer experience.
• Proactively identify opportunities to improve the customer support process and share feedback with management.
• Maintain a high level of customer satisfaction with personalized support.

Conocimientos

Customer support

Communication

Active listening

Problem solving

Remote work

Empathy

Time management

Adaptability

Educación

High school diploma

College degree preferred

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking a dedicated Remote Customer Support Specialist to provide exceptional service via phone, email, and chat for bookings and inquiries. This remote-first role in South Africa requires strong communication, problem-solving, and time management skills to ensure customer satisfaction in the hospitality travel sector.

You will work independently from a quiet home office, handling inquiries, modifications, and issues while staying up-to-date on offerings and policies, with a