Remote Trainee: Customer Support Specialist

Placements24; East London; Remote; ZAR 89,000 - 134,000; Full time

Job summary

Placements24 is seeking empathetic individuals for a Trainee Customer Support Specialist role that operates entirely remotely. This entry-level program trains you to provide exceptional service, resolve inquiries, and ensure customer satisfaction across email, phone, and chat.

You will build skills in active listening, clear communication, and basic troubleshooting, becoming a key point of contact for customers while developing a career in customer relations within a flexible remote setting.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and a genuine desire to help customers.
• Willingness to learn and adapt in a remote, entry-level role.

Responsibilities

• Respond to customer inquiries via email, phone, or chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Provide product or service information and guidance to customers.
• Document customer interactions and feedback accurately in the CRM system.
• Strive to achieve high levels of customer satisfaction through excellent service delivery.

Skills

Excellent communication skills

Interpersonal skills

Remote work readiness

CRM system

Tools

CRM system

Job description

Placements24 is seeking empathetic individuals for a Trainee Customer Support Specialist role that operates entirely remotely. This entry-level program trains you to provide exceptional service, resolve inquiries, and ensure customer satisfaction across email, phone, and chat.

You will build skills in active listening, clear communication, and basic troubleshooting, becoming a key point of contact for customers while developing a career in customer relations within a flexible remote setting.