Remote East London Customer Support Specialist

Placements24; East London; Remote; ZAR 89,000 - 134,000; Full time

Job summary

Placements24 is seeking empathetic individuals for a Trainee Customer Support Specialist role that operates entirely remotely. This entry-level program trains you to provide exceptional service, resolve inquiries, and ensure customer satisfaction across email, phone, and chat.

You will build skills in active listening, clear communication, and basic troubleshooting, becoming a key point of contact for customers while developing a career in customer relations within a flexible remote setting.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and a genuine desire to help customers.
• Willingness to learn and adapt in a remote, entry-level role.

Responsibilities

• Respond to customer inquiries via email, phone, or chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Provide product or service information and guidance to customers.
• Document customer interactions and feedback accurately in the CRM system.
• Strive to achieve high levels of customer satisfaction through excellent service delivery.

Skills

Excellent communication skills

Interpersonal skills

Remote work readiness

CRM system

Tools

CRM system

Job description

Trainee Customer Support Specialist (Remote)

Our client is looking for empathetic and problem-solving individuals to join their team as Trainee Customer Support Specialists , operating entirely remotely . This program is designed to train you in providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction through various communication channels. You will develop skills in active listening, effective communication, and technical troubleshooting, becoming a key point of contact for our client's customers. This is a fantastic entry-level opportunity for individuals passionate about helping others and building a career in customer relations within a flexible, remote setting.

About the Role

Our client is looking for empathetic and problem-solving individuals to join their team as Trainee Customer Support Specialists , operating entirely remotely . This program is designed to train you in providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction through various communication channels. You will develop skills in active listening, effective communication, and technical troubleshooting, becoming a key point of contact for our client's customers. This is a fantastic entry-level opportunity for individuals passionate about helping others and building a career in customer relations within a flexible, remote setting.

Key Responsibilities

• Respond to customer inquiries via email, phone, or chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Provide product or service information and guidance to customers.
• Document customer interactions and feedback accurately in the CRM system.
• Strive to achieve high levels of customer satisfaction through excellent service delivery.

Requirements

• Excellent communication skills, both written and verbal, with a clear and friendly tone.
• Strong interpersonal skills and a genuine desire to help customers.