Remote Trainee Customer Support Specialist

Digital Customer Care Company; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work arrangement

Paid training program

Competitive entry-level salary

Career growth opportunities

Supportive virtual team culture

Job summary

Digital Customer Care Company is excited to offer a fully remote Trainee Customer Service Representative role for individuals located in or near Benoni. The position focuses on developing customer support skills through comprehensive training and hands-on practice across phone, email and chat channels.

You will join a remote-friendly team with emphasis on communication, problem solving, and proactive customer assistance.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with basic computer applications and the ability to learn new software quickly.
• A positive attitude and a genuine desire to assist customers.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide information about products, services, and policies to customers.
• Document customer interactions accurately in the CRM system.

Skills

Verbal & written communication

Active listening

Problem solving

Computer literacy

Remote work readiness

Job description

Digital Customer Care Company is excited to offer a fully remote Trainee Customer Service Representative role for individuals located in or near Benoni. The position focuses on developing customer support skills through comprehensive training and hands-on practice across phone, email and chat channels.

You will join a remote-friendly team with emphasis on communication, problem solving, and proactive customer assistance.