Remote Tour Operations Coordinator

Placements24; Noord-Kaap; Remote; ZAR 180,000 - 340,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Health benefits package

Professional development

Job summary

Placements24 is seeking a meticulous Remote Tour Operations Coordinator for its adventure travel unit. This fully remote role within South Africa focuses on coordinating bookings, itineraries, transportation, and accommodations while liaising with guides and suppliers to ensure seamless experiences.

You'll monitor departures, manage documentation, and handle customer inquiries with exceptional service. The ideal candidate thrives in independence, demonstrates strong problem-solving, and has a

Qualifications

• Proven experience in tour operations or travel coordination.
• Strong logistical planning and operations management knowledge.
• Excellent organizational and time-management abilities.
• Exceptional written and verbal communication and interpersonal skills.
• Proficiency with travel booking systems and standard office software.
• Ability to work independently in a remote setting.
• High school diploma required; diploma or degree advantageous.
• Reliable internet connection and home office setup.

Responsibilities

• Coordinate all logistical aspects of tour operations, including bookings, confirmations, and itinerary management.
• Liaise with tour guides, ensuring they have all necessary information and resources for their trips.
• Manage relationships with third-party suppliers such as accommodation providers, transportation companies, and activity operators.
• Communicate effectively with clients, providing pre-trip information and addressing any inquiries or concerns.
• Monitor tour departures and ensure smooth operational flow, troubleshooting any issues that may arise in real-time.
• Manage tour documentation, including permits, insurance, and emergency contact information.
• Maintain accurate records of bookings, payments, and operational expenses.
• Contribute to the development and refinement of tour itineraries and operational procedures.
• Assist with emergency response and crisis management when necessary.
• Provide exceptional customer service throughout the pre-tour and during-tour phases.

Skills

Tour operations

Logistics planning

Organization

Communication

Booking systems

Remote work

Education

High school diploma

Diploma or degree (advantageous)

Tools

Travel booking systems

Microsoft Office

Job description

About the Role

Our client, a dynamic adventure travel company, is seeking a meticulous and proactive Remote Tour Operations Coordinator to manage the logistical planning and execution of its diverse tour packages. This role is fully remote, allowing you to contribute from anywhere within South Africa. You will be responsible for coordinating with tour guides, suppliers, and customers to ensure seamless travel experiences. This includes managing bookings, itineraries, transportation, accommodation, and handling any operational issues that may arise. The ideal candidate has exceptional organizational skills, a strong understanding of tour operations, and a passion for travel and customer service. This position demands excellent communication, problem-solving abilities, and the capacity to thrive in an independent, remote work environment. Your efforts will directly contribute to the success of our exciting adventure tours.

Key Responsibilities

• Coordinate all logistical aspects of tour operations, including bookings, confirmations, and itinerary management.
• Liaise with tour guides, ensuring they have all necessary information and resources for their trips.
• Manage relationships with third-party suppliers such as accommodation providers, transportation companies, and activity operators.
• Communicate effectively with clients, providing pre-trip information and addressing any inquiries or concerns.
• Monitor tour departures and ensure smooth operational flow, troubleshooting any issues that may arise in real-time.
• Manage tour documentation, including permits, insurance, and emergency contact information.
• Maintain accurate records of bookings, payments, and operational expenses.
• Contribute to the development and refinement of tour itineraries and operational procedures.
• Assist with emergency response and crisis management when necessary.
• Provide exceptional customer service throughout the pre-tour and during-tour phases.

Requirements

• Proven experience in tour operations, travel agency coordination, or a related role within the tourism industry.
• Strong understanding of logistical planning and operations management.
• Excellent organizational and time-management skills with the ability to multitask.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in travel booking systems and standard office software (e.g., Microsoft Office Suite).
• Ability to work independently and effectively in a remote setting, demonstrating self-discipline and initiative.
• A passion for travel and adventure, with knowledge of various destinations being an asset.
• Problem-solving skills and the ability to remain calm under pressure.
• High school diploma required; a relevant diploma or degree is advantageous.
• Must have a reliable internet connection and a suitable home office setup.

Benefits

• Fully remote position with the flexibility to work from anywhere in South Africa.
• Competitive salary and potential for performance-based bonuses.
• Opportunities to experience and contribute to exciting travel adventures.
• Comprehensive health benefits package.
• Professional development and training in tour operations.
• Be part of a passionate and growing travel company.
• Direct impact on delivering incredible travel experiences, coordinated from Kimberley or your chosen remote location.