Operations Supervisor

Placements24; Pretoria; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Fully remote work

Professional development

Career progression

Discounted travel

Job summary

Placements24 is seeking an Operations Supervisor for a remote-first role near Pretoria to oversee travel service delivery and supplier relationships.

You will supervise daily operations, optimize processes, and mentor junior staff while collaborating with sales and support to ensure a seamless client experience. This role offers strong growth potential and a fully remote work arrangement.

Qualifications

• 4+ years of experience in operations or logistics.
• Experience supervising a team or operational processes.
• Excellent organizational and time-management skills with attention to detail.
• Proactive problem-solving and strong communication in remote settings.

Responsibilities

• Supervise daily operational activities for travel services.
• Manage relationships with tour operators, accommodations, and transport providers.
• Monitor bookings, confirmations, and itineraries for accuracy.
• Identify and resolve operational issues and customer complaints.
• Develop and implement process improvements to boost efficiency.
• Train and mentor junior operational staff.
• Generate performance reports with key metrics.
• Collaborate with sales and support to ensure a cohesive client experience.
• Ensure compliance with company policies and industry regulations.
• Utilize remote-work tools for communication and task management.

Skills

Operations management

Team supervision

Remote work

Travel industry

CRM software

Communication skills

Time management

Tools

Slack

Asana

CRM software

Job description

About the Role

Our client is a rapidly expanding online travel agency specializing in unique and curated travel experiences. They are seeking a dedicated and organized Operations Supervisor to join their remote-first team, based in or near Pretoria . This role is crucial for ensuring the smooth and efficient execution of our travel packages, managing supplier relationships, and overseeing the day-to-day operational flow. As an integral part of the operations department, you will be responsible for troubleshooting issues, optimizing processes, and ensuring customer satisfaction. This position requires a proactive individual who thrives in a dynamic, collaborative, and fully remote environment, utilizing digital tools to maintain seamless communication and operational efficiency. If you are passionate about travel and excel at keeping operations running like clockwork, this is the perfect opportunity for you.

Key Responsibilities

• Supervise and coordinate daily operational activities to ensure timely and accurate delivery of travel services.
• Manage and maintain relationships with a diverse network of suppliers, including tour operators, accommodation providers, and transport services.
• Monitor booking processes, confirmations, and itinerary preparations to ensure accuracy and adherence to client specifications.
• Proactively identify and resolve operational issues, customer complaints, and logistical challenges.
• Develop and implement process improvements to enhance efficiency and customer satisfaction.
• Train and mentor junior operational staff, providing guidance and support.
• Generate reports on operational performance, identifying key metrics and areas for development.
• Collaborate with sales and customer support teams to ensure a cohesive client experience.
• Ensure all operational activities comply with company policies and industry regulations.
• Utilize and optimize company-provided remote work tools for effective communication and task management.

Requirements

• A minimum of 4 years of experience in operations or logistics, preferably within the travel or hospitality industry.
• Demonstrated experience in supervising a team or operational processes.
• Excellent organizational and time-management skills, with a keen eye for detail.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills, suitable for a remote working environment.
• Proficiency in using travel booking systems, CRM software, and collaboration platforms (e.g., Slack, Asana).
• Ability to work independently and manage multiple tasks simultaneously in a remote setting.
• A proactive and adaptable approach to changing priorities.
• Familiarity with the South African tourism landscape is an advantage.
• Must be based within commuting distance of Pretoria for potential occasional team meetings, though the role is primarily remote.

Benefits

This role offers a competitive salary and the significant advantage of a fully remote working arrangement, providing excellent flexibility and work-life balance. Our client provides opportunities for professional development and career progression within a growing company. You will be part of an innovative and supportive team culture that embraces technology and collaboration. Access to discounted travel deals and other industry-specific perks are also available. Join us and contribute to shaping unforgettable travel experiences from your home office near Pretoria .