Operations Supervisor - Tourist Services

Placements24; Upington; Hybrid; ZAR 360,000 - 660,000; Full time

Benefits offered by this job

Fully remote work arrangement

Professional development opportunities

Exposure to diverse tourist services

Collaborative virtual work environment

Performance-based incentives

Generous annual leave

Job summary

Placements24 is seeking an Operations Supervisor - Tourist Services to oversee remote operations across a variety of tourism services. You will manage bookings, scheduling, and resource allocation while ensuring quality standards and high customer satisfaction.

This fully remote role requires strong leadership of distributed teams and proactive problem-solving. The ideal candidate has a Bachelor’s in a related field, at least 4 years in tourism/hospitality ops, and excellent remote collaboration

Qualifications

• Bachelor's degree in Tourism Management, Hospitality, Business Administration, or a related field.
• Minimum of 4 years of experience in operations management within the tourism or hospitality industry.
• Proven experience in managing remote teams and coordinating distributed services.
• Strong understanding of the tourism landscape and customer service principles.
• Excellent organizational, planning, and time-management skills.
• Proficiency in using operational management software and communication platforms.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills for effective remote collaboration.
• Ability to work independently and manage a demanding workload in a fully remote setting.
• Detail-oriented with a commitment to high-quality service delivery.

Responsibilities

• Supervise and coordinate the daily operations of various tourist services, including bookings, scheduling, and resource allocation.
• Ensure all services meet the company's quality standards and customer satisfaction targets.
• Manage relationships with third‑party service providers, negotiating contracts and monitoring performance.
• Develop and implement operational procedures to enhance efficiency and effectiveness.
• Oversee remote teams, providing guidance, support, and performance management.
• Handle and resolve operational issues and customer complaints promptly and professionally.
• Monitor service delivery metrics and prepare operational reports for management.
• Collaborate with the marketing and sales teams to ensure operational readiness for new promotions and services.
• Maintain accurate records of operational activities, expenditures, and performance data.
• Identify opportunities for operational improvements and implement solutions.

Skills

Remote team management

Operations management

Customer service

Education

Bachelor's degree in Tourism Management, Hospitality, Business Administration, or related field

Tools

Operational management software

Communication platforms

Job description

About the Role

Our client, a prominent provider of unique tourist experiences, is seeking a proactive and organized Operations Supervisor - Tourist Services to manage and optimize their service delivery operations. This role operates in a fully remote capacity, requiring strong remote management and coordination skills. You will be responsible for overseeing the daily operations related to various tourist services, ensuring seamless execution, high customer satisfaction, and operational efficiency. The ideal candidate possesses a background in tourism operations, excellent problem-solving abilities, and a proven track record of managing remote teams and resources effectively. You will liaunt with service providers, manage schedules, ensure quality standards are met, and handle any operational challenges that arise. This is a key role for an individual passionate about the tourism industry and adept at managing complex logistical operations from a distance, contributing to the seamless delivery of exceptional guest experiences across the Northern Cape region and beyond.

Key Responsibilities

• Supervise and coordinate the daily operations of various tourist services, including bookings, scheduling, and resource allocation.
• Ensure all services meet the company's quality standards and customer satisfaction targets.
• Manage relationships with third‑party service providers, negotiating contracts and monitoring performance.
• Develop and implement operational procedures to enhance efficiency and effectiveness.
• Oversee remote teams, providing guidance, support, and performance management.
• Handle and resolve operational issues and customer complaints promptly and professionally.
• Monitor service delivery metrics and prepare operational reports for management.
• Collaborate with the marketing and sales teams to ensure operational readiness for new promotions and services.
• Maintain accurate records of operational activities, expenditures, and performance data.
• Identify opportunities for operational improvements and implement solutions.

Requirements

• A Bachelor's degree in Tourism Management, Hospitality, Business Administration, or a related field.
• Minimum of 4 years of experience in operations management within the tourism or hospitality industry.
• Proven experience in managing remote teams and coordinating distributed services.
• Strong understanding of the tourism landscape and customer service principles.
• Excellent organizational, planning, and time-management skills.
• Proficiency in using operational management software and communication platforms.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills for effective remote collaboration.
• Ability to work independently and manage a demanding workload in a fully remote setting.
• Detail-oriented with a commitment to high-quality service delivery.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for professional development in operations and remote team management.
• Exposure to a wide range of tourist services and experiences.
• Collaborative and supportive virtual work environment.
• Contribution to the growth of an innovative tourism company.
• Performance-based incentives.
• Generous annual leave entitlement.