Remote Tier 2/3 Technical Support Engineer

Placements24; Cape Town; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Remote work flexibility

Professional training & certifications

Job summary

Placements24 is seeking a highly skilled Remote Technical Support Engineer to join their innovative, fully remote team. You will provide advanced Tier 2 and 3 support for sophisticated software and systems, collaborating with engineering and product teams to ensure customer success and satisfaction.

This role offers ultimate flexibility for experienced tech professionals who thrive in a remote-first environment and are passionate about technology.

Qualifications

• Minimum extensive experience in technical support, engineering, or related IT field.
• Strong understanding of networking, cloud technologies, and system architecture.
• Proven ability to troubleshoot and resolve complex technical problems independently.
• Excellent written and verbal communication for remote contexts.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for sophisticated software and systems.
• Diagnose complex technical issues, perform root cause analysis, and implement effective solutions.
• Collaborate with development and product teams to advocate for customer needs and product improvements.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Engage directly with customers through remote channels to ensure resolution and satisfaction.

Skills

Technical support

Networking

Cloud technologies

System architecture

Troubleshooting

Communication skills

Education

Bachelor's degree in Computer Science/Engineering

Job description

Placements24 is seeking a highly skilled Remote Technical Support Engineer to join their innovative, fully remote team. You will provide advanced Tier 2 and 3 support for sophisticated software and systems, collaborating with engineering and product teams to ensure customer success and satisfaction.

This role offers ultimate flexibility for experienced tech professionals who thrive in a remote-first environment and are passionate about technology.