Remote Tech Support Engineer — Solve Complex Issues

Placements24; Gqeberha; Hybride; ZAR 300 000 - 500 000; Plein temps

Avantages offerts par ce poste

Bonuses

Remote-friendly

Health insurance

Paid time off

Learning & certs

Résumé du poste

Placements24 is seeking a skilled Remote Technical Support Engineer to provide high-level assistance to customers worldwide. This fully remote role focuses on diagnosing and resolving complex technical issues while maintaining strong communication with users.

You will work with a distributed team, document solutions in the ticketing system, and stay current with product updates to ensure client satisfaction and reliability.

Qualifications

• Proven experience as a Technical Support Engineer, Helpdesk Technician, or similar, preferably remote.
• Strong knowledge of Windows, macOS, Linux, networking, and common software.
• Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.

Responsabilités

• Provide advanced technical support to customers via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues reported by users.
• Document all technical issues, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to senior support staff or engineering teams with detailed problem descriptions.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Stay current with product updates and new technologies to provide the most effective support.

Connaissances

Remote support

OS knowledge (Windows/macOS/Linux)

Networking basics

Remote desktop tools

Ticketing systems

Communication skills

Certifications (A+/Network+/CCNA)

Outils

Remote access tools (TeamViewer/AnyDesk)

Ticketing systems (Zendesk/Freshdesk)

Description du poste

Placements24 is seeking a skilled Remote Technical Support Engineer to provide high-level assistance to customers worldwide. This fully remote role focuses on diagnosing and resolving complex technical issues while maintaining strong communication with users.

You will work with a distributed team, document solutions in the ticketing system, and stay current with product updates to ensure client satisfaction and reliability.