Remote Technical Support Engineer

Placements24; Cape Town; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Remote work flexibility

Professional training & certifications

Job summary

Placements24 is seeking a highly skilled Remote Technical Support Engineer to join their innovative, fully remote team. You will provide advanced Tier 2 and 3 support for sophisticated software and systems, collaborating with engineering and product teams to ensure customer success and satisfaction.

This role offers ultimate flexibility for experienced tech professionals who thrive in a remote-first environment and are passionate about technology.

Qualifications

• Minimum extensive experience in technical support, engineering, or related IT field.
• Strong understanding of networking, cloud technologies, and system architecture.
• Proven ability to troubleshoot and resolve complex technical problems independently.
• Excellent written and verbal communication for remote contexts.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for sophisticated software and systems.
• Diagnose complex technical issues, perform root cause analysis, and implement effective solutions.
• Collaborate with development and product teams to advocate for customer needs and product improvements.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Engage directly with customers through remote channels to ensure resolution and satisfaction.

Skills

Technical support

Networking

Cloud technologies

System architecture

Troubleshooting

Communication skills

Education

Bachelor's degree in Computer Science/Engineering

Job description

About the Role

Our client is searching for a highly skilled Remote Technical Support Engineer to join their innovative, fully remote team. This critical role involves providing advanced technical assistance and resolving complex issues for our client's diverse customer base. You will act as a key technical advisor, collaborating with engineering and product teams to ensure customer success and satisfaction. This position offers the ultimate flexibility for experienced professionals who thrive in a remote-first environment and are passionate about technology.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support for sophisticated software and systems.
• Diagnose complex technical issues, perform root cause analysis, and implement effective solutions.
• Collaborate with development and product teams to advocate for customer needs and product improvements.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Engage directly with customers through various remote channels to ensure resolution and satisfaction.

Requirements

• Extensive experience in technical support, engineering, or a related IT field.
• Deep understanding of networking, cloud technologies, and system architecture.
• Proven ability to troubleshoot and resolve complex technical problems independently.
• Excellent communication and documentation skills for a remote context.
• Bachelor's degree in Computer Science, Engineering, or a related field is preferred.

Benefits

• Highly competitive salary tailored for remote roles.
• Complete remote work flexibility and autonomy.
• Opportunities for advanced technical training and certifications.
• Comprehensive health, dental, and vision insurance.
• A stimulating remote work culture focused on innovation and collaboration.