Remote Technical Support Engineer - Grow with Cutting-Edge Tech
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a Remote Technical Support Engineer to deliver Tier 2/3 technical assistance to customers globally. You will diagnose hardware and software issues, document interactions in the CRM, and collaborate with engineering to resolve bugs.
This role is fully remote with flexible hours, offering access to advanced remote work tools and ongoing training to stay ahead in the field. The ideal candidate has strong OS and networking knowledge, excellent communication, and a bachelor’s
Qualifications
- Proven experience in a Technical Support Engineer role, preferably remote.
- Strong OS and networking knowledge; familiarity with common software apps.
- Excellent problem-solving, analytical, and communication skills.
Responsibilities
- Provide Tier 2 and Tier 3 technical support via phone, email, and remote tools.
- Diagnose, troubleshoot, and resolve complex hardware and software issues.
- Document issues and solutions in the CRM; collaborate with engineering on bugs.
- Develop technical documentation and troubleshooting guides; stay current with product updates.
Skills
Education
Tools
Job description
Placements24 is seeking a Remote Technical Support Engineer to deliver Tier 2/3 technical assistance to customers globally. You will diagnose hardware and software issues, document interactions in the CRM, and collaborate with engineering to resolve bugs.
This role is fully remote with flexible hours, offering access to advanced remote work tools and ongoing training to stay ahead in the field. The ideal candidate has strong OS and networking knowledge, excellent communication, and a bachelor’s
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