Remote Tier 2/3 Technical Support Specialist

Placements24

Klerksdorp

Hybrid

ZAR 360,000 - 480,000

Full time

7 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Competitive compensation and remote‑h1

Job summary

Placements24 is seeking a skilled Remote Technical Support Specialist to join a distributed team. You will diagnose, troubleshoot, and resolve hardware, software, and network issues across multiple platforms while working remotely.

The role emphasizes strong analytical and communication abilities, with certifications such as CompTIA A+/Network+ or CCNA being highly desirable. A self-motivated candidate who can work independently is preferred.

Qualifications

Proven experience in advanced troubleshooting across hardware, software, OS, and networks.
Proficiency with Windows, Linux, and macOS environments.
Experience with remote support tools and ticketing systems.

Responsibilities

Provide Tier 2 and Tier 3 technical support to end-users via remote access tools, phone, and email.
Diagnose and resolve complex hardware, software, operating system, and network issues.
Install, configure, and maintain software applications and system updates.
Manage user accounts, permissions, and access control in alignment with security policies.
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
Collaborate with IT infrastructure teams to identify and resolve systemic issues.