Remote Telecommunications Equipment Technician

Placements24; Mossel Bay; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development

Remote work tools

Job summary

Placements24 is seeking a Remote Telecommunications Equipment Technician to join a global telecom support team. The role is fully remote and focuses on diagnosing, repairing, and maintaining routers, switches, servers, and related devices from a home office.

You will monitor network health, update configurations, and collaborate with field technicians to ensure uptime and service quality across regions. A strong background in networking and remote support is essential.

Qualifications

• Minimum 4 years of experience in telecommunications equipment installation, maintenance, or repair.
• Proven expertise diagnosing and resolving issues with network hardware, including routers, switches, and optical equipment.
• Familiarity with various telecommunications protocols and network management systems (NMS).
• Experience using remote access and diagnostic tools (e.g., SSH, Telnet, SNMP).

Responsibilities

• Perform remote diagnostics, troubleshooting, and repair of routers, switches, servers, and transmission systems.
• Monitor network performance and system health using specialized software and identify issues before they impact service.
• Escalate complex technical problems to senior engineers or specialized teams with detailed diagnostic info.
• Develop and update technical documentation, including troubleshooting guides and installation procedures.
• Collaborate with field technicians and support teams to ensure seamless service delivery.
• Manage remote configuration and firmware updates for network devices.
• Maintain accurate records of all technical activities, including resolution, parts used, and time spent.
• Adhere to security protocols and data privacy regulations in all remote operations.
• Stay current with advancements in telecom technology and network management.

Skills

Remote diagnostics

Troubleshooting

Networking fundamentals

Analytical thinking

Communication skills

Tools

SSH

Telnet

SNMP

Remote Desktop

Job description

About the Role

Our client, a global leader in telecommunications infrastructure, is seeking a highly proficient Remote Telecommunications Equipment Technician to join their virtual support team. This is a fully remote position, ideal for an experienced technician who excels in troubleshooting and maintaining complex network equipment from a distance. You will be instrumental in ensuring the uptime and performance of critical telecommunications hardware for clients across various regions. Leveraging advanced remote diagnostic tools, online collaboration platforms, and comprehensive documentation, you will diagnose, resolve, and prevent issues related to routers, switches, servers, and other network devices. This role demands a proactive, analytical approach, meticulous attention to detail, and a commitment to providing exceptional remote technical support. You will be a key player in maintaining the integrity of our clients' communication networks, operating entirely from your home office.

Key Responsibilities

• Perform remote diagnostics, troubleshooting, and repair of a wide range of telecommunications equipment, including routers, switches, servers, and transmission systems.
• Monitor network performance and system health using specialized software and identify potential issues before they impact service.
• Escalate complex technical problems to senior engineers or specialized teams when necessary, providing detailed diagnostic information.
• Develop and update technical documentation, including troubleshooting guides, installation procedures, and knowledge base articles.
• Collaborate with field technicians and customer support teams to ensure seamless service delivery.
• Manage remote configuration and firmware updates for network devices.
• Maintain accurate records of all technical activities, including problem resolution, parts used, and time spent.
• Adhere to strict security protocols and data privacy regulations in all remote operations.
• Stay current with the latest advancements in telecommunications technology and network management.

Requirements

• A minimum of 4 years of experience in telecommunications equipment installation, maintenance, or repair, with a strong emphasis on remote support.
• Proven expertise in diagnosing and resolving issues with network hardware, including routers, switches, and optical equipment.
• Familiarity with various telecommunications protocols and network management systems (NMS).
• Experience using remote access and diagnostic tools (e.g., SSH, Telnet, SNMP, remote desktop).
• Strong understanding of networking fundamentals (TCP/IP, routing, switching).
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication and interpersonal skills, with the ability to convey technical information clearly and concisely.
• A dedicated home office environment with reliable high-speed internet and a stable power supply.
• Must be based in **South Africa** and possess the ability to work independently and manage time effectively in a remote setting.

Benefits

• Highly competitive annual salary.
• Comprehensive health insurance, including medical and dental coverage.
• Retirement savings plan with company contributions.
• Generous paid time off and company holidays.
• Professional development opportunities and training on new technologies.
• Cutting-edge remote work tools and technology.
• Flexible work hours within defined operational windows.