Fully Remote IT Support Specialist — Troubleshooting Pro

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Fully remote position

Online training & certifications

Health, dental, and vision insurance

Job summary

Placements24 seeks a skilled Remote Technical Support Agent to deliver essential IT assistance nationwide, operating entirely remotely. You will diagnose and resolve a broad range of issues, ensuring minimal disruption to users’ work and maintaining productivity in a home-based setup.

Ideal candidates have proven hardware/software/os/network troubleshooting experience, strong communication, and a dedicated home office with reliable internet.

Qualifications

• Proven experience in a technical support role across multiple OS platforms.
• Strong diagnostic and problem-solving abilities with remote access.
• Ability to guide users clearly through technical steps.
• Experience using remote desktop and ticketing systems is preferred.
• Excellent communication and customer service skills.

Responsibilities

• Provide remote technical support for hardware, software, OS, and network issues.
• Troubleshoot and resolve user problems via phone, email, and remote tools.
• Install, configure, and update software on user devices.
• Document incidents and actions in the ticketing system.
• Escalate complex issues to higher-level teams when needed.
• Contribute to knowledge base with articles and guides.

Skills

Remote technical support

Windows

macOS

Linux

Network troubleshooting

Communication skills

Tools

Remote desktop tools

Ticketing system

Office productivity software

Job description

Placements24 seeks a skilled Remote Technical Support Agent to deliver essential IT assistance nationwide, operating entirely remotely. You will diagnose and resolve a broad range of issues, ensuring minimal disruption to users’ work and maintaining productivity in a home-based setup.

Ideal candidates have proven hardware/software/os/network troubleshooting experience, strong communication, and a dedicated home office with reliable internet.