Remote Tech Support Pro — Global Reach & Growth

Placements24

Mbombela (Nelspruit)

Hybrid

ZAR 180,000 - 300,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Fully remote

Health benefits

Tech training & certification

Supportive remote team

Job summary

Placements24 is seeking a skilled Remote Technical Support Advisor to join a fully remote workforce. You will provide expert technical assistance, troubleshoot complex issues, and guide users to effective solutions via remote channels from your home-based setup.

The role requires strong problem-solving abilities, excellent communication, and proficiency with remote support tools to ensure high customer satisfaction while supporting clients globally.

Qualifications

Experience in technical or IT support roles.
Strong knowledge of operating systems, software, and basic networking.
Excellent problem-solving and analytical abilities.
Proficient with remote support tools and communication platforms.

Responsibilities

Provide comprehensive technical support and troubleshooting to customers remotely.
Diagnose and resolve software, hardware, and network-related issues.
Document technical issues, solutions, and customer interactions in the support system.
Escalate critical issues to higher-level support or engineering teams with thorough documentation.
Develop and maintain technical knowledge base articles for user reference and internal training.

Skills

Technical support

Operating systems

Networking basics

Remote support tools

Tools

Remote support tools

Communication platforms

Job description

The role requires strong problem-solving abilities, excellent communication, and proficiency with remote support tools to ensure high customer satisfaction while supporting clients globally.

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