Remote Equipment Support Technician

Placements24; Gauteng; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Home office stipend

Flexible hours

Learning opportunities

Job summary

Placements24 is seeking a highly motivated Remote Equipment Technician to join their team, supporting operations nationwide from a home office. You will troubleshoot and guide on-site staff through installations and repairs using advanced diagnostic tools and remote monitoring systems.

This role focuses on maintaining operational continuity across diverse client locations, requiring clear communication, strong problem-solving skills, and independence in a remote work environment.

Qualifications

• Experience in technical support, installation, or maintenance with remote assistance.
• Ability to troubleshoot complex problems using remote access tools.
• Strong communication and interpersonal skills.

Responsibilities

• Provide remote technical support for installation and maintenance procedures.
• Use remote monitoring tools to identify and resolve issues.
• Create detailed documentation for troubleshooting and best practices.
• Collaborate with on-site teams via video conferencing.
• Analyze performance data to identify trends and improvements.
• Conduct virtual training sessions for clients and field staff.

Skills

Remote support

Troubleshooting

Communication

Independent work

Tools

Zoom

Microsoft Teams

Slack

Job description

Placements24 is seeking a highly motivated Remote Equipment Technician to join their team, supporting operations nationwide from a home office. You will troubleshoot and guide on-site staff through installations and repairs using advanced diagnostic tools and remote monitoring systems.

This role focuses on maintaining operational continuity across diverse client locations, requiring clear communication, strong problem-solving skills, and independence in a remote work environment.