Fully Remote Customer Support Specialist — Flexible Hours

Placements24; Mossel Bay; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary with remote work

Fully remote position with flexible工作

Job summary

Placements24 is seeking a Remote Customer Support Specialist to deliver exceptional service to Mossel Bay area clients, working remotely from anywhere in South Africa.

You will handle live chat, email, and phone support; troubleshoot software/hardware issues; document interactions; escalate when needed; and help build self-help resources for customers.

The ideal candidate has proven customer support experience, excellent communication, and the ability to work autonomously in a remote setting.

Qualifications

• Proven experience in customer support or technical helpdesk roles.
• Excellent written and verbal communication; able to explain technical info clearly.
• Familiar with remote support tools and ticketing systems.
• Strong problem-solving with a customer-first mindset.
• Able to work autonomously in a remote setting.

Responsibilities

• Provide remote technical and customer support via live chat, email, and phone.
• Troubleshoot and resolve customer inquiries related to software, hardware, and services.
• Document customer interactions, issues, and resolutions in the support platform.
• Escalate complex technical issues to internal teams for resolution.
• Contribute to customer self-help resources, such as FAQs and knowledge base articles.

Skills

Customer support

Communication

Remote tools

Problem solving

Time management

Tools

Ticketing systems

Remote support tools

Job description

Placements24 is seeking a Remote Customer Support Specialist to deliver exceptional service to Mossel Bay area clients, working remotely from anywhere in South Africa.

You will handle live chat, email, and phone support; troubleshoot software/hardware issues; document interactions; escalate when needed; and help build self-help resources for customers.

The ideal candidate has proven customer support experience, excellent communication, and the ability to work autonomously in a remote setting.