Remote Technical Support Specialist

Placements24; East London; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Bonuses

Remote work

Health insurance

Job summary

Placements24 is seeking a skilled Remote Technical Support Specialist to join our fully remote IT team. You will support users nationwide, including East London, providing advanced technical assistance and troubleshooting from your home office.

The role demands strong analytical skills, autonomy, and clear communication, with ongoing opportunities for professional development and performance-based bonuses. You will document issues and resolutions, contribute to a knowledge base, and collaborate

Qualifications

• Significant experience as a Technical Support Specialist or in a similar advanced support role.
• In-depth knowledge of operating systems, network protocols, and common software applications.
• Expertise in using remote support tools and diagnostic utilities.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong verbal and written communication abilities, with the capacity to explain technical concepts clearly.
• Proven ability to work autonomously and manage workload effectively in a remote setting.

Responsibilities

• Provide advanced technical support and troubleshooting for software and hardware issues via remote channels.
• Diagnose and resolve complex technical problems reported by customers or internal users.
• Guide users through step-by-step solutions and provide clear technical explanations.
• Document technical issues, resolutions, and procedures in a comprehensive knowledge base.
• Collaborate with engineering and product teams to identify and resolve recurring technical issues.
• Maintain high levels of customer satisfaction through effective and timely support.

Skills

Technical support experience

Remote work

Analytical thinking

Problem solving

Communication skills

Autonomy

Job description

Our client is searching for a skilled and dedicated Remote Technical Support Specialist to join their fully remote IT team, supporting users nationwide, including those in the East London area. This position is vital for providing comprehensive technical assistance and troubleshooting for our diverse range of products and services, all from the convenience of your home office. You will be empowered to resolve complex technical challenges and ensure a seamless user experience. We seek proactive individuals with strong analytical skills, a passion for technology, and the ability to excel in an independent, remote work environment. This is an exceptional opportunity to advance your technical career within a company that champions remote work and invests in its employees' success.

Key Responsibilities

• Provide advanced technical support and troubleshooting for software and hardware issues via remote channels.
• Diagnose and resolve complex technical problems reported by customers or internal users.
• Guide users through step-by-step solutions and provide clear technical explanations.
• Document technical issues, resolutions, and procedures in a comprehensive knowledge base.
• Collaborate with engineering and product teams to identify and resolve recurring technical issues.
• Maintain high levels of customer satisfaction through effective and timely support.

Requirements

• Significant experience as a Technical Support Specialist or in a similar advanced support role.
• In-depth knowledge of operating systems, network protocols, and common software applications.
• Expertise in using remote support tools and diagnostic utilities.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong verbal and written communication abilities, with the capacity to explain technical concepts clearly.
• Proven ability to work autonomously and manage workload effectively in a remote setting.

Benefits

• Highly competitive salary and performance-based bonuses.
• Completely remote position offering ultimate flexibility and work-life balance.
• Extensive opportunities for professional development, training, and certificates.
• Premium health, dental, and vision insurance plans.
• A supportive and collaborative virtual team culture that fosters innovation.