Remote Technical Support & Data-Driven Solutions Consultant

Dotactiv; Cape Town; In loco; ZAR 201.000 - 223.000; Tempo pieno

Descrizione del lavoro

DotActiv is seeking a proactive technical support specialist to help customers remotely with software solutions, data-driven space planning, and expert guidance. You will analyze cases, contribute to knowledge base content, and collaborate across teams to improve product quality.

You will leverage Excel and SQL for data validation and engage in on-call shifts, with a clearly documented career development path and remote work flexibility.

Competenze

• Relevant IT certificates or qualifications advantageous.
• Strong written and oral English communication.
• Additional language such as Spanish, Portuguese, French advantageous.

Mansioni

• Analyse knowledgebase user engagement data to improve customer experience.
• Receive, analyse and manage customer support cases and provide solutions for customer success.
• Provide customers with space planning advice alongside technical support.
• Analyse support cases to log new features for development and software bugs for fixing.
• Perform data analysis and validation using Excel and SQL; onboarding includes a mandatory course.
• Work on a rotational on‑call schedule with on‑call pay above base salary.

Conoscenze

Customer support

Communication

Problem solving

Multitasking

Empathy

Team player

On-call handling

Formazione

IT certificates

English language proficiency

Additional language ability

Strumenti

DotActiv Enterprise

MS SQL

MS Office

Google Suite

In-house systems

Windows OS

IIS/SSL

Descrizione del lavoro

DotActiv is seeking a proactive technical support specialist to help customers remotely with software solutions, data-driven space planning, and expert guidance. You will analyze cases, contribute to knowledge base content, and collaborate across teams to improve product quality.

You will leverage Excel and SQL for data validation and engage in on-call shifts, with a clearly documented career development path and remote work flexibility.