Remote SaaS Support Engineer — Expert Troubleshooter

Placements24; Soweto; Hybride; ZAR 420 000 - 620 000; Plein temps

Résumé du poste

Placements24 is seeking a Remote Technical Support Engineer to deliver advanced technical assistance to a global customer base. You will diagnose, troubleshoot, and resolve complex software issues from home, ensuring customer success with our client's SaaS solutions.

You will work with engineering and product teams, create troubleshooting guides, monitor systems, and participate in ongoing professional development in a remote-first culture that values technical excellence and flexible work.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4+ years in technical support or as a support engineer, preferably in a SaaS environment.
• Strong knowledge of operating systems, networking protocols, databases, and cloud technologies.
• Excellent analytical, problem-solving, and debugging skills.
• Exceptional written and verbal communication for effective remote collaboration.

Responsabilités

• Provide expert-level technical support to customers via remote channels (email, phone, video conferencing).
• Diagnose and resolve complex software and system-related issues.
• Collaborate with engineering and product teams to identify root causes and implement permanent solutions.
• Develop and maintain technical documentation, including troubleshooting guides and best practices.
• Proactively monitor customer systems and identify potential issues before they impact performance.

Connaissances

Communication skills

Problem-solving

Debugging

Formation

Bachelor's degree in Computer Science or related field

Outils

Operating systems

Networking protocols

Databases

Cloud technologies

Description du poste

Placements24 is seeking a Remote Technical Support Engineer to deliver advanced technical assistance to a global customer base. You will diagnose, troubleshoot, and resolve complex software issues from home, ensuring customer success with our client's SaaS solutions.

You will work with engineering and product teams, create troubleshooting guides, monitor systems, and participate in ongoing professional development in a remote-first culture that values technical excellence and flexible work.