Remote Technical Support Engineer

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary with annual bonuses

Fully remote work arrangement with 24/

Comprehensive health, dental, and vis

Generous paid time off and company hol

Job summary

Placements24 is seeking an experienced Remote Technical Support Engineer to provide expert assistance to clients from a home office. This remote-first role serves as the first line of support, diagnosing complex issues and delivering timely resolutions while maintaining excellent customer satisfaction.

You will collaborate with product and engineering teams, document interactions in the CRM, and contribute to technical knowledge bases.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/Engineering.
• 3–5 years in technical or client-facing support.
• Strong networking and operating system knowledge; excellent communication.
• Ability to work independently in a remote setting.

Responsibilities

• Provide high-level technical support for software and hardware via phone, email, and chat.
• Diagnose complex problems, identify root causes, and implement solutions.
• Document all interactions and resolutions in the CRM system.
• Collaborate with product development and engineering teams to resolve bugs and requests.
• Develop technical documentation and FAQs for clients and internal teams.
• Proactively monitor client systems to prevent issues.

Education

Bachelor's degree or equivalent in Computer Science / Engineering

Tools

CRM systems

Ticketing systems

Remote support tools

Job description

About the Role

Our client is looking for an experienced Remote Technical Support Engineer to provide expert assistance to their clients from the comfort of their own home. This fully remote position is critical for ensuring customer satisfaction and the optimal performance of our client's innovative technical solutions. You will be the first point of contact for clients facing technical challenges, employing your diagnostic skills and product knowledge to provide timely and effective resolutions. This role demands exceptional communication abilities, a proactive mindset, and the discipline to manage your workload effectively in a distributed team environment. If you are passionate about technology and thrive in a remote-first culture, this opportunity is ideal for you.

Key Responsibilities

• Provide high-level technical support and troubleshooting for software and hardware issues via phone, email, and chat.
• Diagnose complex technical problems, identify root causes, and implement effective solutions.
• Document all customer interactions, technical issues, and resolutions in the CRM system.
• Collaborate with product development and engineering teams to elevate and resolve bugs and feature requests.
• Develop and maintain technical documentation, knowledge base articles, and FAQs for clients and internal teams.
• Proactively monitor client systems and identify potential issues before they impact performance.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 3-5 years of experience in technical support or a similar client-facing technical role.
• Strong understanding of networking, operating systems, and common software applications.
• Excellent communication, problem-solving, and analytical skills.
• Proven ability to work independently and manage time effectively in a remote setting.
• Experience with remote support tools and ticketing systems is essential.

Benefits

• Competitive salary with potential for annual bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.