Remote Tech Support Specialist: Fast, Clear Help

Placements24

Mtubatuba Local Municipality

Hybrid

ZAR 201,000 - 312,000

Full time

12 days ago

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Benefits offered by this job

Remote work allowance

Flexible hours

Health insurance

Job summary

Placements24 is seeking a proficient Remote Technical Support Specialist to join our distributed support team in South Africa. You will diagnose issues and guide users through troubleshooting steps, delivering timely and effective assistance to clients remotely.

Key strengths include clear communication, strong technical acumen, and the ability to work independently in a home-office setup while maintaining accurate ticket records and contributing to knowledge bases.

Qualifications

Proven experience in a technical support or customer service role, preferably in a remote capacity.
Strong understanding of computer hardware, software, and network troubleshooting.
Excellent communication and active listening skills, with the ability to explain technical concepts clearly.
Proficiency with remote support tools and ticketing systems.
Ability to work independently and manage time effectively in a remote setting.
A dedicated home office setup with reliable high-speed internet connectivity.

Responsibilities

Provide remote technical support via phone, email, and chat to troubleshoot and resolve customer issues.
Diagnose hardware and software problems and guide users through step-by-step solutions.
Maintain accurate and detailed records of customer interactions and resolutions in the ticketing system.
Escalate complex issues to higher-level support or engineering teams when necessary.
Contribute to the knowledge base by documenting common issues and solutions.
Proactively identify trends in support requests and provide feedback for product improvement.