Remote Tech Setup and Onboarding Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work environment

Health and wellness programs

Professional growth opportunities

Collaborative virtual team

Job summary

Placements24 is seeking a Remote Technical Setup Specialist to join a fully remote support team operating from Pretoria. You will guide clients through initial setup, diagnose issues, and ensure correct configuration across hardware and software.

Strong remote communication and problem solving are essential. Ideal candidates have experience in technical support or setup, solid Windows/macOS knowledge, and basic networking.

Qualifications

• High school diploma or equivalent is required.
• Experience in technical support or setup roles is essential.
• Familiarity with Windows and macOS, and basic networking.

Responsibilities

• Assist clients remotely with setup, installation, and configuration.
• Provide clear, concise technical guidance to users of varying abilities.
• Troubleshoot setup issues and resolve them via phone, email, or chat.
• Escalate complex problems with detailed notes to higher-level teams.
• Maintain up-to-date knowledge of products and support procedures.
• Contribute to the knowledge base with common issues and resolutions.

Skills

Remote setup

Technical support

Customer service

Diagnose issues

Windows/macOS

Networking basics

Education

High school diploma

Tools

Remote support tools

Ticketing systems

Job description

Placements24 is seeking a Remote Technical Setup Specialist to join a fully remote support team operating from Pretoria. You will guide clients through initial setup, diagnose issues, and ensure correct configuration across hardware and software.

Strong remote communication and problem solving are essential. Ideal candidates have experience in technical support or setup, solid Windows/macOS knowledge, and basic networking.