Remote Technical Support Agent

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Placements24 is seeking a skilled Remote Technical Support Agent to join its entirely remote team, serving clients in Richards Bay, KwaZulu-Natal region. You will troubleshoot hardware, software, and network issues from a distance and guide customers through clear, step-by-step solutions.

Ideal candidates have proven remote support experience, strong knowledge of Windows and macOS, networking basics, and excellent communication skills to explain technical concepts to non-technical users remotely.

Qualifications

• Proven experience in a technical support role, preferably remote.
• Strong knowledge of hardware, Windows and macOS.
• Familiarity with networking concepts and troubleshooting.
• Excellent remote communication and problem-solving skills.
• Reliable internet connection and a dedicated home office.

Responsibilities

• Provide first-level technical support to customers via phone, email, and remote desktop tools.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions with clarity.
• Document issues and resolutions in the ticketing system.
• Escalate unresolved issues to senior staff with details.
• Contribute to technical support documentation and FAQs.

Skills

Technical support

Remote communication

Troubleshooting

Networking basics

Tools

Remote Desktop

Ticketing system

Job description

About the Role

Our client is seeking a skilled and technically proficient Remote Technical Support Agent to join their entirely remote team, catering to clients in the Richards Bay, KwaZulu-Natal region. This position requires a deep understanding of technical issues and the ability to guide customers through complex troubleshooting processes from a distance. You will be instrumental in ensuring our clients receive timely and effective technical assistance, maintaining high levels of operational uptime and satisfaction. This role is perfect for independent problem-solvers with a passion for technology and excellent remote communication skills.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and remote desktop tools.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Guide users through step-by-step solutions for technical problems, ensuring clarity and understanding.
• Document technical issues, troubleshooting steps, and resolutions in the support ticketing system.
• Escalate unresolved issues to senior technical staff, providing detailed information.
• Contribute to the creation and maintenance of technical support documentation and FAQs.

Requirements

• Proven experience in a technical support role, preferably in a remote capacity.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving and analytical skills, with the ability to think critically.
• Effective communication skills for explaining technical concepts to non-technical users remotely.
• Must possess a reliable internet connection and a dedicated home office setup.

Benefits

• Competitive salary and performance‑based incentives . Enjoy i .