Remote Technical Setup Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work environment

Health and wellness programs

Professional growth opportunities

Collaborative virtual team

Job summary

Placements24 is seeking a Remote Technical Setup Specialist to join a fully remote support team operating from Pretoria. You will guide clients through initial setup, diagnose issues, and ensure correct configuration across hardware and software.

Strong remote communication and problem solving are essential. Ideal candidates have experience in technical support or setup, solid Windows/macOS knowledge, and basic networking.

Qualifications

• High school diploma or equivalent is required.
• Experience in technical support or setup roles is essential.
• Familiarity with Windows and macOS, and basic networking.

Responsibilities

• Assist clients remotely with setup, installation, and configuration.
• Provide clear, concise technical guidance to users of varying abilities.
• Troubleshoot setup issues and resolve them via phone, email, or chat.
• Escalate complex problems with detailed notes to higher-level teams.
• Maintain up-to-date knowledge of products and support procedures.
• Contribute to the knowledge base with common issues and resolutions.

Skills

Remote setup

Technical support

Customer service

Diagnose issues

Windows/macOS

Networking basics

Education

High school diploma

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is seeking an organized and technically proficient Remote Technical Setup Specialist to become a vital part of their virtual support team, operating from Pretoria . This position focuses on guiding clients through the initial setup and configuration of our client's products and services, ensuring a positive and successful onboarding experience. You will be responsible for diagnosing potential issues, providing clear step-by-step instructions, and ensuring that all technical aspects are correctly implemented. This is a fantastic opportunity for someone who excels at remote communication and problem-solving in a dynamic, fully remote setting.

Key Responsibilities

• Assist clients remotely with the setup, installation, and configuration of hardware and software.
• Provide clear, concise, and accurate technical guidance to users of varying technical abilities.
• Troubleshoot common setup issues and provide effective solutions in real-time via phone, email, or chat.
• Escalate complex technical problems to higher-level support teams when necessary, providing detailed notes.
• Maintain up-to-date knowledge of the client's products, services, and support procedures.
• Contribute to the knowledge base by documenting common issues and their resolutions.

Requirements

• Previous experience in a technical support, customer service, or setup role is essential.
• Strong understanding of common operating systems (Windows, macOS) and basic networking concepts.
• Excellent communication and active listening skills, with a patient and friendly demeanor.
• Ability to manage time effectively and handle multiple client requests simultaneously in a remote environment .
• Familiarity with remote support tools and ticketing systems.
• High school diploma or equivalent required; technical certifications are a plus.

Benefits

• Competitive salary package tailored to your skills and experience.
• Enjoy the benefits of a fully remote position, including work-life balance.
• Opportunities for professional growth and skill development.
• Access to comprehensive health and wellness programs.
• Be part of a collaborative and supportive virtual team.