Remote System Administrator - Global IT Support

Intelligent Technical Solutions; Pretoria; Teletrabalho; ZAR 227 000 - 295 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Life Insurance

Flexible Benefit Reimbursement (Dental

Paid Time Off (starts at 15 days per)

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Resumo da oferta

Intelligent Technical Solutions is seeking a System Administrator to provide remote IT support for clients, handling everything from system updates to hands-on troubleshooting. You will play a pivotal role in maintaining high standards of IT service while collaborating with a team to resolve complex issues.

The role emphasizes after-hours and weekend support in a remote capacity, with a focus on Office apps, M365, server issues, and basic networking.

Qualificações

• Five+ years of IT support or similar experience.
• Experience with Windows and Mac OS troubleshooting.

Responsabilidades

• Resolve workstation OS issues and printer issues.
• Troubleshoot standard business applications (Office) and line-of-business apps (SAGE ERP, QuickBooks) with vendor assistance.
• Manage M365 administration and server issues.
• Handle basic and intermediate networking and act as escalation point for technicians.
• Participate in on-call rotation for after-hours and weekend support.

Conhecimentos

Windows and Mac OS troubleshooting

5+ years IT experience

MS Office support

Active Directory

Backup software

Endpoint cybersecurity

Mobile devices support

Business applications

MSP experience

Server certifications (preferred)

Formação académica

Server certifications (preferred)

Ferramentas

VMware

Hyper-V

Descrição da oferta de emprego

Intelligent Technical Solutions is seeking a System Administrator to provide remote IT support for clients, handling everything from system updates to hands-on troubleshooting. You will play a pivotal role in maintaining high standards of IT service while collaborating with a team to resolve complex issues.

The role emphasizes after-hours and weekend support in a remote capacity, with a focus on Office apps, M365, server issues, and basic networking.