Remote Support & Customer Success Specialist

GoCanvas; South Africa; On-site; ZAR 320,000 - 460,000; Full time

Benefits offered by this job

Competitive compensation

Medical plan

EAP Program

Remote working flexibility

3 days Family Responsibility Leave

12 Days Sick Leave

15 Days’ Vacation Leave

13 Company-Paid Holidays

Job summary

GoCanvas, a South African team, seeks a Support Specialist to keep customers happy by resolving tickets, teaching product use, and facilitating renewals. You will handle Zendesk tickets, phone inquiries, and form-building tasks, while documenting feedback and maintaining CRM records.

Ideal candidates have proven customer support experience, strong communication, and problem-solving skills. Remote flexibility is part of our South Africa benefits package.

Qualifications

• Proven customer support experience.
• Excellent verbal, written, and listening communication.
• Aptitude for problem solving.
• Proficiency in using software programs.

Responsibilities

• Responds to, manages, and resolves Zendesk support tickets and emails.
• Responds to, manages, and resolves phone calls related to customer support.
• Teaches customers how to use GoCanvas products and achieve ongoing success.
• Addresses and resolves customer product issues.
• Collects product feedback and documents in Trello.
• Tracks activities and conversations in CRM.
• Provides assistance to other CE Team members when needed.
• Delivers timely solutions according to customer needs.
• Form building and meeting form-building due dates.

Skills

Customer support experience

Communication skills

Problem solving

Software proficiency

Job description

GoCanvas, a South African team, seeks a Support Specialist to keep customers happy by resolving tickets, teaching product use, and facilitating renewals. You will handle Zendesk tickets, phone inquiries, and form-building tasks, while documenting feedback and maintaining CRM records.

Ideal candidates have proven customer support experience, strong communication, and problem-solving skills. Remote flexibility is part of our South Africa benefits package.