Remote Customer Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully remote position

Equipment provided for remote work

Health and wellness benefits

Career development opportunities

Job summary

Placements24 is seeking a motivated Remote Customer Support Specialist to join a fully distributed team. You will handle inquiries, troubleshoot issues, and ensure a positive experience for clients from your home office.

The role requires clear written and spoken English, excellent communication, and proficiency with Slack, Zoom, and CRM tools. You should be capable of working independently and maintaining productivity in a remote setup.

Qualifications

• Proven experience in a customer service or helpdesk role, preferably in a remote setting.
• Excellent written and verbal communication skills, with strong grammar and attention to detail.
• Proficiency with modern communication and collaboration tools (e.g., Slack, Zoom, CRM software).

Responsibilities

• Handle incoming customer requests via chat, email, and phone, providing accurate and efficient solutions.
• Troubleshoot and resolve customer issues related to products and services, documenting all interactions.
• Provide guidance and support to customers, ensuring a high level of satisfaction.
• Collaborate with team members and supervisors through virtual communication tools.
• Contribute to the knowledge base by updating FAQs and support articles as needed.

Skills

Customer service

Remote work

Written & Verbal communication

Tools

Slack

Zoom

CRM software

Job description

About the Role

Our client is actively seeking a motivated and customer-focused Remote Customer Support Specialist to join their fully distributed team. In this role, you will provide exceptional support to our clients from the comfort of your own home, addressing inquiries, resolving issues, and ensuring a positive customer experience. This position requires a high degree of self-discipline, excellent communication skills, and a passion for delivering outstanding service. As a fully remote employee, you will be an integral part of our client's commitment to accessibility and flexible work arrangements, contributing to their success across South Africa .

Key Responsibilities

• Handle incoming customer requests via chat, email, and phone, providing accurate and efficient solutions.
• Troubleshoot and resolve customer issues related to products and services, documenting all interactions.
• Provide guidance and support to customers, ensuring a high level of satisfaction.
• Collaborate with team members and supervisors through virtual communication tools.
• Contribute to the knowledge base by updating FAQs and support articles as needed.

Requirements

• Proven experience in a customer service or helpdesk role, preferably in a remote setting.
• Excellent written and verbal communication skills, with strong grammar and attention to detail.
• Proficiency with modern communication and collaboration tools (e.g., Slack, Zoom, CRM software).
• Ability to work independently, manage time effectively, and maintain productivity in a remote environment.
• A reliable internet connection and a dedicated, quiet workspace are essential.

Benefits

• Competitive monthly salary with regular performance reviews.
• Fully remote position, offering significant work-life balance and flexibility.
• Provision of necessary equipment and software for remote work.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and growth within a forward-thinking company.