Remote Customer Support Specialist (Growth & Bonuses)

Placements24; Soweto; Hybrid; ZAR 156,000 - 223,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive training and ongoing支持

Career advancement opportunities

Collaborative remote team culture

Job summary

Placements24 is seeking a Customer Service Representative to join a fully remote team serving clients in and around Soweto, Gauteng. You will handle calls, emails, and live chat, providing timely solutions and accurate product information while maintaining detailed CRM records.

Ideal candidates have 1–2 years in customer service, excellent communication skills, and proficiency with CRM and virtual tools. The role offers remote work flexibility, ongoing training, and opportunities for advancement

Qualifications

• 1–2 years in a customer service role, preferably in a call center or remote support environment.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and virtual communication tools.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, and exchanges as needed.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Identify opportunities to improve customer satisfaction and service delivery.

Skills

Verbal communication

Written communication

Active listening

Time management

Problem solving

CRM software

Remote collaboration tools

Tools

CRM software

Virtual communication tools

Job description

Placements24 is seeking a Customer Service Representative to join a fully remote team serving clients in and around Soweto, Gauteng. You will handle calls, emails, and live chat, providing timely solutions and accurate product information while maintaining detailed CRM records.

Ideal candidates have 1–2 years in customer service, excellent communication skills, and proficiency with CRM and virtual tools. The role offers remote work flexibility, ongoing training, and opportunities for advancement