Remote Customer Support Specialist - Cape Town

Placements24; Cape Town; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Generous PTO and holidays

Online learning platforms

Regular virtual team events

Job summary

Placements24 is seeking a proactive Remote Customer Support Specialist to join a fully distributed team. You will support customers from Cape Town and beyond, resolving queries and providing technical assistance through email, chat, and phone.

The role emphasizes self-direction, collaboration, and continuous improvement in a remote-first environment. You will document interactions in the CRM, contribute to knowledge base content, and work with cross-functional teams to improve products and

Qualifications

• 3+ years in customer support or technical helpdesk, preferably remote.
• Excellent written and verbal English communication.
• Proficiency with Zendesk and Salesforce or similar CRMs.
• Able to troubleshoot complex issues and provide concise solutions.

Responsibilities

• Provide exceptional customer support via email, chat, and phone to a global clientele.
• Diagnose and resolve technical issues and service-related problems efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Contribute to the knowledge base by creating FAQs and support articles.
• Collaborate with internal teams to advocate for customer needs and feedback.
• Maintain up-to-date product knowledge to ensure accurate support delivery.

Skills

Customer support

Communication

Time management

Remote work tools

Tools

Zendesk

Salesforce

Job description

About the Role

Our client is looking for a proactive and dedicated Remote Customer Support Specialist to join their fully distributed team, supporting customers from Cape Town and beyond. This role is essential for maintaining high standards of customer satisfaction, offering remote-first support through various digital channels. You will be instrumental in resolving customer queries, providing technical assistance, and ensuring a seamless experience with our client's innovative products and services. This position is ideal for individuals who excel in self-directed work environments and possess a passion for delivering exceptional support remotely, contributing to a company culture that values flexibility, collaboration, and continuous improvement.

Key Responsibilities

• Provide exceptional customer support via email, chat, and phone to a global clientele.
• Diagnose and resolve technical issues, product inquiries, and service-related problems efficiently.
• Document all customer interactions and resolutions meticulously within the CRM system.
• Contribute to the knowledge base by creating and updating FAQs and support articles.
• Collaborate with internal teams to advocate for customer needs and provide feedback on product improvements.
• Maintain a high level of product knowledge to ensure accurate and comprehensive support delivery.

Requirements

• Minimum of 3 years of experience in a customer support or technical helpdesk role, preferably in a remote setting.
• Excellent written and verbal communication skills in English.
• Proficiency with remote work tools and CRM platforms (e.g., Zendesk, Salesforce).
• Demonstrated ability to troubleshoot complex issues and provide clear, concise solutions.
• Strong organizational skills and the ability to manage time effectively while working independently.
• Must have a reliable internet connection and a dedicated workspace.

Benefits

• Highly competitive salary package, fully remote from Cape Town .
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company-observed holidays.
• Access to online learning platforms for professional growth and skill development.
• A supportive and inclusive remote work culture with regular virtual team events.