Remote Support Counsellor

Placements24; Vereeniging; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Professional development

Health insurance

Team support

Job summary

Placements24 is seeking a compassionate Remote Support Counsellor to provide essential guidance and emotional support from home. This fully remote role focuses on offering mental health services via video, phone, and secure messaging.

You will conduct one-on-one sessions, assess client needs, create support plans, and collaborate with other professionals while maintaining confidential records in line with ethical and legal standards.

Qualifications

• Master's degree in Psychology, Counselling, or a related field.
• Professional registration or licensure as a counsellor or psychologist.
• Minimum of 3 years of counselling experience.
• Proficiency with video conferencing and secure messaging platforms.
• Strong empathetic listening and rapport-building skills.

Responsibilities

• Conduct remote counselling sessions via video conferencing, phone, and secure messaging platforms.
• Provide emotional support, guidance, and crisis intervention to clients experiencing distress.
• Assess clients' mental health needs and develop appropriate support plans.
• Educate clients on coping mechanisms and strategies for managing mental health challenges.
• Maintain accurate, confidential client records in compliance with ethical and legal standards.
• Collaborate with other mental health professionals and community resources as needed.

Skills

Empathetic listening

Rapport building

Crisis intervention

Virtual communication

EHR systems

Education

Master's degree in Psychology, Counselling, or a related field

Tools

Electronic Health Records (EHR)

Job description

About the Role

Our client is seeking a compassionate and skilled Remote Support Counsellor to provide essential guidance and emotional support to individuals from the comfort of their own homes. This role is critical for offering accessible mental health and well-being services through virtual platforms. You will conduct one-on-one counselling sessions, offer crisis intervention, and guide clients towards appropriate resources. This position is perfect for a professional seeking a fully remote opportunity to make a profound impact on mental wellness, offering flexibility and autonomy while ensuring high-quality, confidential support to clients across various needs, fostering resilience and promoting positive mental health outcomes through effective remote engagement strategies.

Key Responsibilities

• Conduct remote counselling sessions via video conferencing, phone, and secure messaging platforms.
• Provide emotional support, guidance, and crisis intervention to clients experiencing distress.
• Assess clients' mental health needs and develop appropriate support plans.
• Educate clients on coping mechanisms and strategies for managing mental health challenges.
• Maintain accurate, confidential client records in compliance with ethical and legal standards.
• Collaborate with other mental health professionals and community resources as needed.

Requirements

• Master's degree in Psychology, Counselling, or a related field.
• Professional registration or licensure as a counsellor or psychologist.
• Minimum of 3 years of experience in providing counselling services.
• Proficiency with virtual communication tools and electronic health record systems.
• Strong empathetic listening skills and the ability to build rapport quickly.
• Demonstrated ability to handle crisis situations with professionalism and care.

Benefits

• Competitive salary commensurate with qualifications and experience.
• Fully remote position with flexible working hours.
• Opportunities for ongoing professional development and training.
• Comprehensive health, dental, and vision insurance.
• A supportive virtual team environment focused on client care and professional growth.