Remote Strategic CSM for Growth & Renewals

Stadium; South Africa; Remote; ZAR 1,487,000 - 1,983,000; Full time

Benefits offered by this job

Remote-first culture

Career mobility

Collaborative team

Job summary

Stadium seeks a results-driven Customer Success Manager to own the end-to-end journey for your book of business—from sales handoff through onboarding, ongoing success, renewal and expansion. You will develop deep product knowledge and build strong client partnerships in a remote EST role.

Based in New York City but remote in EST, you will collaborate with sales, onboarding, and support to drive adoption, retention, and revenue growth while delivering exceptional value to customers across 170+

Qualifications

• 3+ years of customer-facing experience in a commercial role
• Strong commercial acumen and judgment
• Excellent written and verbal communication skills
• Ability to thrive in a dynamic, fast-paced environment

Responsibilities

• Own end-to-end customer journey for your book of business from sales handoff to renewal and expansion
• Develop expert-level knowledge of the Stadium platform and its features
• Foster deep understanding and confidence among customers for long-term engagement
• Guide customers through onboarding and implementation, driving time-to-value
• Identify risk, drive adoption and growth, protect and grow retention
• Collaborate with cross-functional teams to execute customer initiatives
• Expand customer adoption by sharing use cases and best practices
• Manage renewals and expansion opportunities with commercial judgment

Skills

Customer success

Account management

Commercial acumen

Communication

Problem solving

Team collaboration

English proficiency

Relationship building

Job description

Stadium seeks a results-driven Customer Success Manager to own the end-to-end journey for your book of business—from sales handoff through onboarding, ongoing success, renewal and expansion. You will develop deep product knowledge and build strong client partnerships in a remote EST role.

Based in New York City but remote in EST, you will collaborate with sales, onboarding, and support to drive adoption, retention, and revenue growth while delivering exceptional value to customers across 170+