Strategic Enterprise CSM | Remote Growth & Renewal

Fuse; Cape Town; Remote; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Remote first and flexible working

22 days holiday plus birthday off

Medical Aid

Employee Assistance Programme

Job summary

A technology solutions provider seeks an Enterprise Customer Success Manager to oversee strategic accounts and drive client success. This remote role requires 5+ years in customer-facing positions within SaaS, focusing on client retention and growth. Responsibilities include managing relationships with executive stakeholders, developing success plans, and advocating for customer needs internally. Enjoy a flexible work environment with comprehensive benefits and opportunities for professional development.

Qualifications

• 5+ years of experience in Customer Success or customer-facing roles.
• Experience managing accounts with multi-level stakeholders.
• Strong commercial acumen supporting renewals and expansions.

Responsibilities

• Own and manage a portfolio of strategic enterprise accounts.
• Develop and execute strategic success plans aligned with customer objectives.
• Drive adoption, engagement, and business value across user bases.
• Lead executive-level business reviews.

Skills

Customer Success

Stakeholder management

Commercial acumen

Analytical skills

Communication

Job description

A technology solutions provider seeks an Enterprise Customer Success Manager to oversee strategic accounts and drive client success. This remote role requires 5+ years in customer-facing positions within SaaS, focusing on client retention and growth. Responsibilities include managing relationships with executive stakeholders, developing success plans, and advocating for customer needs internally. Enjoy a flexible work environment with comprehensive benefits and opportunities for professional development.