Remote Customer Success Manager — Retention & Renewals

Huzzle Ltd.; South Africa; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

Huzzle Ltd. is seeking a proactive Customer Success Manager to own post-sales relationships and drive long-term loyalty across a growing client base.

You will execute retention strategies, guide renewals, and collaborate with Sales and Product teams to ensure solutions align with evolving client goals. The role emphasizes data-driven decisions, multi-stakeholder communication, and the ability to manage priorities in a fast-paced, fully remote work environment.

Qualifications

• 3+ years of experience in a Customer Success Management or Account Management role.
• Proven track record of meeting retention, churn reduction, and renewal targets.
• Strong ability to build rapport with stakeholders at all levels, from end-users to C-suite.
• Analytical mindset with the ability to interpret data to drive customer outcomes.
• Experience with CRM software (Salesforce, HubSpot) and CS platforms (Gainsight, Totango).

Responsibilities

• Act as the dedicated point of contact for a portfolio of key accounts, guiding them through the entire customer lifecycle.
• Develop and execute data-driven retention plans to minimize churn and ensure high levels of customer satisfaction.
• Manage the end-to-end renewal process, identifying expansion opportunities and ensuring timely contract completions.
• Conduct regular business reviews to align our solutions with the client’s evolving strategic goals.
• Monitor customer health metrics and intervene proactively when accounts show signs of risk.
• Collaborate closely with Sales and Product teams to voice customer feedback and influence the product roadmap.

Skills

Customer Success

Account Management

Relationship Building

Data-Driven

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

Huzzle Ltd. is seeking a proactive Customer Success Manager to own post-sales relationships and drive long-term loyalty across a growing client base.

You will execute retention strategies, guide renewals, and collaborate with Sales and Product teams to ensure solutions align with evolving client goals. The role emphasizes data-driven decisions, multi-stakeholder communication, and the ability to manage priorities in a fast-paced, fully remote work environment.