Customer Success Manager

Profile Personnel; South Africa; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading recruitment agency in South Africa is looking for a Customer Success Manager to drive client retention and relationship management. In this proactive role, you'll engage with customers to ensure they maximize product value and identify upsell opportunities. Candidates should have proven sales success, ideally in the SaaS industry, with knowledge in hospitality or food & beverage as a valuable asset. This position is focused on building strong, long-term partnerships for client success.

Qualifications

• Proven sales success in a relevant role.
• Experience in the SaaS industry is required.
• Background in hospitality or food & beverage is a strong advantage.

Responsibilities

• Drive retention by engaging with customers to meet business goals.
• Identify upsell and cross-sell opportunities.
• Provide consultative guidance and demonstrate product value.
• Win back customers through persuasive skills.

Skills

Sales expertise

Relationship management

Proactive engagement

Empathy

Problem-solving

Job description

We are seeking a high-energy, results-oriented professional to join our post-sales team as a Customer Success Manager. This role is ideal for a top-tier sales professional who is eager to transition from traditional inbound/outbound sales into a post-sale, consultative environment.

As a CSM, your primary goal will be to drive retention and expansion by building strong, strategic relationships with clients. This is not a passive support role—it requires a proactive approach, commercial awareness, and the ability to guide customers toward long-term success.

Key Responsibilities

• Drive Retention: Proactively engage with a portfolio of customers to understand their business goals and ensure they are gaining maximum value from the platform. Retain customers at risk of churning and convert potential churn into loyalty.

• Flex Your Sales Expertise: Identify upsell and cross-sell opportunities within your portfolio to support revenue growth.

• Be a Trusted Advisor: Provide consultative guidance, demonstrate product value, and help customers overcome challenges.

• Win Back Customers: Apply persuasive skills and commercial acumen to strengthen and reinforce customer commitment.

Who You Are

• A proven sales professional ready to step into a consultative, relationship-focused role.

• Motivated by long-term client success and building strong partnerships.

• An empathetic problem-solver with persuasive abilities and a proactive mindset.

Qualifications & Experience

• Required: Demonstrated success in a sales or account management role.

• Highly Valued:

  • Experience within the SaaS industry (required).

  • Background in the restaurant, hospitality, or food & beverage industry (strong advantage).