Remote Manager, Customer Success (EMEA/APAC)

Jobgether; South Africa; Remote; ZAR 1,400,000 - 1,614,000; Full time

Benefits offered by this job

Fully remote

Travel opportunities

Distributed team leadership

Job summary

Jobgether is seeking a Manager, Customer Success Managers to lead a 4–6 person team for enterprise customers across EMEA and APAC. This fully remote leadership role emphasizes reducing churn, expanding ARR, and delivering measurable customer outcomes.

You will coach and onboard CSMs, collaborate with Sales, Support, Product, and CS Engineering, and ensure accurate forecasts in Salesforce and Planhat while tailoring playbooks to regional needs.

Qualifications

• 5–8 years in Customer Success, with 1–2 years in management.
• Experience in B2B SaaS managing end-to-end customer lifecycle.
• Track record of achieving net/gross revenue retention targets.
• Experience across EMEA; comfortable with multiple time zones.
• Familiar with Planhat, Gainsight, Salesforce, Zendesk.
• Excellent communication for technical and executive stakeholders.
• Willingness to travel for customer meetings and events.

Responsibilities

• Lead, coach, and develop a team of 4–6 CSMs across EMEA and APAC.
• Manage renewals, churn risks, and account expansion discussions.
• Interview, hire, and onboard new CSMs; drive ramp-up.
• Maintain forecasts for renewals and account performance; escalate risks.
• Collaborate with Sales, Support, CS Engineering, and Product.
• Improve CS processes, playbooks, onboarding, and renewal management.
• Ensure accurate customer data in Salesforce and Planhat.

Skills

People management

B2B SaaS

Renewals & expansion

Forecasting

Cross-functional collaboration

CS platforms

Tools

Planhat

Gainsight

Salesforce

Zendesk

Job description

Jobgether is seeking a Manager, Customer Success Managers to lead a 4–6 person team for enterprise customers across EMEA and APAC. This fully remote leadership role emphasizes reducing churn, expanding ARR, and delivering measurable customer outcomes.

You will coach and onboard CSMs, collaborate with Sales, Support, Product, and CS Engineering, and ensure accurate forecasts in Salesforce and Planhat while tailoring playbooks to regional needs.