Remote Community Support Officer

Placements24; Mossel Bay; Hybrid; ZAR 380,000 - 520,000; Full time

Benefits offered by this job

Remote-friendly

Work from home

Professional development

Job summary

Placements24 is seeking a motivated Remote Community Support Officer to join a dedicated team. The role involves assessing needs, offering remote guidance to clients for social services, healthcare, and education, and maintaining an up-to-date database of resources accessible remotely.

You will conduct virtual assessments, support individuals from diverse geographies, and document progress in the CRM system, enabling a wide geographic reach and impact from home offices in South Africa.

Qualifications

• Degree or relevant qualification in Social Work, Community Development, or a related field.
• Minimum of 3 years' experience in a social support or community outreach role.
• Proven experience with remote client interaction and digital communication tools.
• Excellent written and verbal communication skills, suitable for virtual engagement.
• Strong organizational skills and the ability to manage a caseload independently.
• Comfortable working from a home office environment with reliable internet connectivity.

Responsibilities

• Conduct virtual needs assessments using phone, video conferencing, and online platforms.
• Provide remote guidance and support to individuals seeking access to social services, healthcare, and educational resources.
• Develop and maintain an up-to-date database of community resources and support services accessible remotely.
• Facilitate online support groups and workshops for community members.
• Document client interactions, progress, and outcomes meticulously in the CRM system.
• Collaborate with the wider team and community partners through digital communication channels.

Skills

Written and verbal communication

Organization / Caseload management

Remote work tools proficiency

Education

Degree in Social Work or related field

Tools

CRM software

Job description

Our client is seeking a motivated Remote Community Support Officer to join their dedicated team, serving individuals and communities remotely. This role is essential for providing vital support and guidance to clients who may be geographically dispersed or have mobility limitations. You will leverage digital communication tools and resources to assess needs, offer solutions, and connect individuals with appropriate social services and support networks, regardless of their location. The position demands a proactive approach, strong problem-solving skills, and a commitment to ensuring equitable access to support, making a significant impact from anywhere within Western Cape or beyond.

Key Responsibilities

• Conduct virtual needs assessments using phone, video conferencing, and online platforms.
• Provide remote guidance and support to individuals seeking access to social services, healthcare, and educational resources.
• Develop and maintain an up-to-date database of community resources and support services accessible remotely.
• Facilitate online support groups and workshops for community members.
• Document client interactions, progress, and outcomes meticulously in the CRM system.
• Collaborate with the wider team and community partners through digital communication channels.

Requirements

• Degree or relevant qualification in Social Work, Community Development, or a related field.
• Minimum of 3 years' experience in a social support or community outreach role.
• Proven experience with remote client interaction and digital communication tools.
• Excellent written and verbal communication skills, suitable for virtual engagement.
• Strong organizational skills and the ability to manage a caseload independently.
• Comfortable working from a home office environment with reliable internet connectivity.

Benefits

• Competitive remote salary and potential for performance bonuses.
• Flexibility of working from home, promoting work-life balance.
• Opportunity to impact lives across a wide geographical area.
• Access to professional development and online training resources.
• Be part of an innovative, remote-first support initiative based in Mossel Bay .