Social Support Facilitator

Placements24; Stellenbosch; Hybrid; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Hybrid work model

Collaborative team

Community impact

Job summary

Placements24 in Stellenbosch is seeking a Social Support Facilitator to connect clients with housing, health, and welfare services. You will empower individuals by guiding them to essential resources and supporting them through complex processes with empathy and professionalism.

Responsibilities include assessing needs, assisting with applications, organizing referrals, and maintaining a local directory of services.

Qualifications

• Qualification in Social Work or related field is desirable.
• Experience in case management, social services, or community outreach.
• Knowledge of Stellenbosch social welfare resources.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple caseloads independently.
• Familiarity with client management software.

Responsibilities

• Assess client needs and inform on available social services.
• Help clients complete applications for housing, benefits, and employment.
• Refer clients to specialized agencies as needed.
• Build and maintain a database of local social services.
• Organize and lead support groups and community outreach events.
• Provide follow-up to ensure clients access and use services.

Skills

Case management

Communication

Interpersonal skills

Organization

Independent work

Software for client management

Education

Social Work or related qualification

Tools

Client management software

Job description

About the Role

Our client is seeking an organized and empathetic Social Support Facilitator to serve the community of Stellenbosch . This role focuses on connecting individuals and families with essential social services, support groups, and community resources. You will empower clients by providing information, guidance, and practical assistance to navigate challenges related to housing, employment, health, and well-being. Working collaboratively with various agencies, you will ensure clients receive comprehensive and accessible support, contributing to improved social outcomes in the Western Cape .

Key Responsibilities

• Assess client needs and provide information on available social services, programs, and resources.
• Assist clients in completing applications for benefits, housing, employment assistance, and other support services.
• Facilitate referrals to specialized agencies and service providers based on client requirements.
• Develop and maintain a comprehensive database of local social services and support networks.
• Organize and facilitate support group meetings or community outreach events.
• Provide ongoing follow-up and support to ensure clients are successfully connected with and utilizing services.

Requirements

• A qualification in Social Work, Community Development, or a related field is highly desirable.
• Previous experience in case management, social services, or community outreach.
• Strong knowledge of social welfare systems and resources available in the Stellenbosch area.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work independently and manage multiple caseloads effectively.
• Proficiency in relevant software for client management and record-keeping.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for professional development and networking within the social services sector.
• Flexible hybrid work model offering a balance between on-site and remote duties.
• A collaborative team environment dedicated to community support.
• Making a tangible difference in the lives of individuals and families in the Western Cape .