Remote Short-Term Rental Ops & Biz Dev Coordinator

BruntWork; South Africa; On-site; ZAR 456,000 - 760,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking a Short-Term Rental Operations & Business Development Coordinator to oversee guest escalations and drive growth across a 45-unit portfolio in the UK. You will manage complex guest issues, conduct outbound sales to UK businesses, and handle licensing and compliance documentation.

This role requires 3-5 years of rental experience and strong commercial awareness. The position operates on approximately 29 hours per week with a rotating two-week schedule, UK time.

Qualifications

• 3-5 years hands-on experience in short-term rentals, holiday letting or Airbnb operations.
• Strong experience managing guest communications, complaints and escalations.
• Experience with AI-supported guest communication or automated messaging systems.

Responsibilities

• Handle complex guest enquiries and escalations that AI or automated systems cannot resolve.
• Manage guest communication via email and phone.
• Resolve urgent issues including lockouts, complaints, booking problems and operational disruptions.
• Maintain high standards of guest service and timely resolution.
• Conduct outbound B2B calls and email outreach to UK businesses.
• Generate contractor accommodation bookings, direct bookings and new business opportunities.
• Build relationships with prospective corporate clients and accommodation partners.
• Communicate the company's services and commercial offering.
• Manage licensing administration and maintain compliance documentation.
• Maintain accurate spreadsheets, operational trackers and performance reports.
• Collect and analyse operational and commercial data.
• Identify opportunities to improve processes and performance.
• Follow SOPs and work independently.

Skills

Guest escalations

B2B sales

Operational compliance

Data management

English proficiency

Job description

BruntWork is seeking a Short-Term Rental Operations & Business Development Coordinator to oversee guest escalations and drive growth across a 45-unit portfolio in the UK. You will manage complex guest issues, conduct outbound sales to UK businesses, and handle licensing and compliance documentation.

This role requires 3-5 years of rental experience and strong commercial awareness. The position operates on approximately 29 hours per week with a rotating two-week schedule, UK time.