Short-Term Rental Operations & Business Development Coordinator

BruntWork; South Africa; Vor Ort; ZAR 456.000 - 760.000; Teilzeit

Benefits dieser Stelle

Permanent work from home

Immediate hiring

Zusammenfassung

BruntWork is seeking a Short-Term Rental Operations & Business Development Coordinator to oversee guest escalations and drive growth across a 45-unit portfolio in the UK. You will manage complex guest issues, conduct outbound sales to UK businesses, and handle licensing and compliance documentation.

This role requires 3-5 years of rental experience and strong commercial awareness. The position operates on approximately 29 hours per week with a rotating two-week schedule, UK time.

Qualifikationen

• 3-5 years hands-on experience in short-term rentals, holiday letting or Airbnb operations.
• Strong experience managing guest communications, complaints and escalations.
• Experience with AI-supported guest communication or automated messaging systems.

Aufgaben

• Handle complex guest enquiries and escalations that AI or automated systems cannot resolve.
• Manage guest communication via email and phone.
• Resolve urgent issues including lockouts, complaints, booking problems and operational disruptions.
• Maintain high standards of guest service and timely resolution.
• Conduct outbound B2B calls and email outreach to UK businesses.
• Generate contractor accommodation bookings, direct bookings and new business opportunities.
• Build relationships with prospective corporate clients and accommodation partners.
• Communicate the company's services and commercial offering.
• Manage licensing administration and maintain compliance documentation.
• Maintain accurate spreadsheets, operational trackers and performance reports.
• Collect and analyse operational and commercial data.
• Identify opportunities to improve processes and performance.
• Follow SOPs and work independently.

Kenntnisse

Guest escalations

B2B sales

Operational compliance

Data management

English proficiency

Jobbeschreibung

Our client is looking for a Short-Term Rental Operations & Business Development Coordinator to oversee guest escalations and drive business growth across a 45-unit UK property portfolio. In this role, you will handle complex guest issues, complaints, and lockouts that AI automated systems cannot resolve, ensuring a high standard of service. Additionally, you will drive outbound B2B sales to secure contractor accommodation and direct bookings, while managing licensing administration and operational compliance. This position requires 3-5 years of short-term rental experience, strong commercial awareness, and the ability to thrive independently in a fast-paced environment.

Schedule

• Approximately 29 hours per week, following a rotating two-week schedule. All times are UK time. (Minor adjustments may be required based on operational needs)

Week 1

• Monday: 9:00 AM - 5:00 PM
• Friday: 4:00 PM - 12:30 AM
• Saturday: 4:00 PM - 12:30 AM
• Sunday: 9:00 AM - 5:00 PM

Week 2

• Monday: 4:00 PM - 12:30 AM
• Friday: 9:00 AM - 5:00 PM
• Saturday: 9:00 AM - 5:00 PM
• Sunday: 4:00 PM - 12:30 AM

Responsibilities

• Handle complex guest enquiries and escalations that AI or automated systems cannot resolve.
• Manage guest communication via email and phone.
• Resolve urgent issues, including lockouts, complaints, booking problems and operational disruptions.
• Maintain high standards of guest service and ensure timely resolution.
• Conduct outbound B2B calls and email outreach to UK businesses.
• Generate contractor accommodation bookings, direct bookings and new business opportunities.
• Build relationships with prospective corporate clients and accommodation partners.
• Confidently communicate the company's services and commercial offering.
• Manage licensing administration and maintain relevant compliance documentation.
• Maintain accurate spreadsheets, operational trackers and performance reports.
• Collect and analyse operational and commercial data.
• Identify opportunities to improve processes, efficiency and business performance.
• Follow established SOPs while working independently.
• Take ownership of daily responsibilities and follow through without constant supervision.
• Work closely with the business owner to support the stability and growth of the portfolio.

Requirements

• 3-5 years of hands-on experience in short-term rentals, holiday letting or Airbnb operations.
• Must have managed more than the required 45 properties
• Experience with property licensing, local council requirements or compliance administration is strongly preferred.
• Strong experience managing guest communication, complaints and escalations.
• Previous B2B sales, outbound calling or business development experience.
• Excellent spoken and written English.
• Confident and professional telephone communication skills.
• Experience with AI-supported guest communication or automated messaging systems.
• Strong spreadsheet, reporting and data management skills.
• Ability to work independently, prioritise tasks and take initiative.
• Highly organised, responsive and detail-oriented.
• Comfortable working in a fast-paced startup environment with minimal supervision.

Nice to Have

• Experience securing contractor accommodation or corporate bookings.
• Knowledge of direct booking strategies and B2B hospitality sales.
• Experience implementing operational improvements in a growing business.
• Permanent work from home
• Immediate hiring