Remote Seo Account Lead - Client Success & Growth

Kontak Recruitment; South Africa; À distance; ZAR 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Health benefits

Remote work

Professional development

Retirement options

Work-life balance

Résumé du poste

Qualifications

• Experience in Client Success, Account Management, or senior Customer Support.
• Excellent communication and interpersonal skills.
• Understanding of client relationship management principles.
• Ability to manage a portfolio and prioritize tasks.

Responsabilités

• Onboard new clients and guide them through setup and adoption.
• Engage with existing clients to ensure satisfaction and identify growth opportunities.
• Serve as primary contact for client inquiries and concerns.
• Conduct regular check-ins and business reviews to ensure objectives are met.
• Coordinate with internal teams to resolve client issues promptly.
• Gather client feedback and advocate for client needs.

Connaissances

Client Success

Account Management

Customer Support

Outils

CRM software

Remote collaboration tools

Description du poste

About the Role

Our client is actively recruiting a dedicated Remote Client Success Specialist to join their distributed team, allowing you to work from anywhere in South Africa. This role is vital for fostering strong client relationships, ensuring clients maximize the value from our services, and driving retention. You will act as a trusted advisor, proactively engaging with clients to understand their goals and provide tailored solutions. This fully remote position is perfect for an experienced professional who thrives on building rapport and delivering exceptional client experiences from the comfort of their home office.

Key Responsibilities

• Onboard new clients and guide them through initial setup and service adoption.
• Proactively engage with existing clients to ensure satisfaction and identify growth opportunities.
• Serve as the primary point of contact for client inquiries and concerns.
• Conduct regular check-ins and business reviews to ensure clients are achieving their objectives.
• Address client issues and coordinate with internal teams for timely resolution.
• Gather client feedback and advocate for client needs internally to improve offerings.

Requirements

• Previous experience in Client Success , Account Management, or a senior Customer Support role.
• Exceptional communication, presentation, and interpersonal skills.
• Strong understanding of client relationship management principles.
• Ability to manage a portfolio of clients and prioritize effectively.
• Proficiency with CRM software and remote collaboration tools.
• Self-starter with a proven ability to work independently and deliver results in a remote setting.

Benefits

• Highly competitive salary reflective of remote and client-facing expertise.
• Fully remote position offering unparalleled flexibility and work-life balance.
• Opportunities for professional development and remote team building.
• Comprehensive benefits package including health and retirement options.
• A culture that values autonomy, collaboration, and client-centricity.